hospital patient relations

Summary

Summary: Interactions between hospital staff or administrators and patients. Includes guest relations programs designed to improve the image of the hospital and attract patients.

Top Publications

  1. ncbi Hospital efficiency and patient satisfaction
    G H Pink
    Department of Health Policy and Administration, University of North Carolina, Chapel Hill 27599, USA
    Health Serv Manage Res 16:24-38. 2003
  2. ncbi Inspiring patient loyalty, not satisfaction
    Fred Lee
    Fred Lee and Associates Inc, Altamonte Springs, Fla, USA
    Trustee 56:24-8, 1. 2003
  3. ncbi Hospital hooks FISH! Philosophy. Treatment, visits at Silver Cross become more pleasant experiences
    Tom Rees
    Profiles Healthc Mark 20:18-22, 3. 2004
  4. ncbi The Picker Patient Experience Questionnaire: development and validation using data from in-patient surveys in five countries
    Crispin Jenkinson
    Picker Institute Europe, Oxford, UK
    Int J Qual Health Care 14:353-8. 2002
  5. pmc Patient expectations of fair complaint handling in hospitals: empirical data
    Roland D Friele
    Netherlands Institute for Health Services Research, PO Box 1568, 3500 BN Utrecht, The Netherlands
    BMC Health Serv Res 6:106. 2006
  6. ncbi Tools for patient satisfaction
    Dagmara Scalise
    Hosp Health Netw 78:59-64, 2. 2004
  7. ncbi The dynamics of satisfaction
    Lee Ann Runy
    Hosp Health Netw 76:57-63, 2. 2002
  8. ncbi Dueling priorities
    Dagmara Scalise
    Hosp Health Netw 76:42-4, 2. 2002
  9. ncbi An aging population with chronic disease compels new delivery systems focused on new structures and practices
    Joan Shinkus Clark
    Baptist Hospital of Miami, 8900 North Kendall Drive, Miami, FL 33176, USA
    Nurs Adm Q 28:105-15. 2004
  10. ncbi Disclosing unexpected outcomes and medical error
    Daniel O'Connell
    Regional Consultant, Northwestern Region, Bayer Institute for Health Care Communication
    J Med Pract Manage 19:317-23. 2004

Research Grants

Detail Information

Publications158 found, 100 shown here

  1. ncbi Hospital efficiency and patient satisfaction
    G H Pink
    Department of Health Policy and Administration, University of North Carolina, Chapel Hill 27599, USA
    Health Serv Manage Res 16:24-38. 2003
    ..It may be beneficial in larger hospitals to study the aspects of care that patients have reported they prefer in small hospitals...
  2. ncbi Inspiring patient loyalty, not satisfaction
    Fred Lee
    Fred Lee and Associates Inc, Altamonte Springs, Fla, USA
    Trustee 56:24-8, 1. 2003
    ..e., satisfaction). In Lee's experience, most stories of patient loyalty have to do with empathy, caring and compassion...
  3. ncbi Hospital hooks FISH! Philosophy. Treatment, visits at Silver Cross become more pleasant experiences
    Tom Rees
    Profiles Healthc Mark 20:18-22, 3. 2004
    ..The program's four main principles are: Be There; Choose Your Attitude; Play, and Make Their Day...
  4. ncbi The Picker Patient Experience Questionnaire: development and validation using data from in-patient surveys in five countries
    Crispin Jenkinson
    Picker Institute Europe, Oxford, UK
    Int J Qual Health Care 14:353-8. 2002
    ..Questions were selected from the bank of items developed for use in in-patient surveys undertaken by the Picker Institute for the purposes of assessing the quality of care...
  5. pmc Patient expectations of fair complaint handling in hospitals: empirical data
    Roland D Friele
    Netherlands Institute for Health Services Research, PO Box 1568, 3500 BN Utrecht, The Netherlands
    BMC Health Serv Res 6:106. 2006
    ..The reasons why are for the greater part unknown. The key to an answer may be found in a better understanding of patients' expectations. We investigated patients' expectations of complaint handling in hospitals...
  6. ncbi Tools for patient satisfaction
    Dagmara Scalise
    Hosp Health Netw 78:59-64, 2. 2004
    ..This month's gatefold examines tools that hospital CEOs use to drive change and improve satisfaction levels, and the impact those efforts can have...
  7. ncbi The dynamics of satisfaction
    Lee Ann Runy
    Hosp Health Netw 76:57-63, 2. 2002
    ..The Baptist Healthcare Leadership Institute shows how the two are intertwined and how hospitals can improve satisfaction levels...
  8. ncbi Dueling priorities
    Dagmara Scalise
    Hosp Health Netw 76:42-4, 2. 2002
    ..Now, some health care leaders say the preoccupation with safety is wrongheaded and could detract from broad efforts to improve care...
  9. ncbi An aging population with chronic disease compels new delivery systems focused on new structures and practices
    Joan Shinkus Clark
    Baptist Hospital of Miami, 8900 North Kendall Drive, Miami, FL 33176, USA
    Nurs Adm Q 28:105-15. 2004
    ..Initial results of the pilot implementation are promising. Research is underway to assess the overall effects of this practice model on continuity of care, patient safety, satisfaction, efficiency, and effectiveness of patient care...
  10. ncbi Disclosing unexpected outcomes and medical error
    Daniel O'Connell
    Regional Consultant, Northwestern Region, Bayer Institute for Health Care Communication
    J Med Pract Manage 19:317-23. 2004
    ....
  11. ncbi The Patient Visits Program: a strategy to highlight patient satisfaction and refocus organizational culture
    Mandeep Sidhu
    Tufts University School of Medicine, Boston, USA
    Jt Comm J Qual Improv 28:605-13. 2002
    ..During an initial evaluation period (Aug 1999-Feb 2001), PVP teams visited with patients and their families on a monthly basis to talk to them about their experiences. Patient suggestions were then evaluated and acted on...
  12. ncbi Patient satisfaction: the Australian patient perspective
    Amanda Henderson
    College of Health Sciences, University of Sharjah, United Arab Emirates
    Aust Health Rev 27:73-83. 2004
    ..Qualitative data have provided a foundation to better understand what patient satisfaction' means in its everyday use. Such an approach is faithful to the concerns and priorities of the patients who are the users of health care services...
  13. ncbi Concierge medicine gaining ground. Competition forces medical center into 'boutique' business
    John Kirkpatrick
    The Lewis and John Dare Center, Virginia Mason Medical Center, Seattle, Wash, USA
    Physician Exec 28:24-6. 2002
  14. ncbi Quality of hospital care evaluated by Danish nurses and doctors--based on experience from their own or a close family member's hospitalization
    Finn Gyntelberg
    Epidemiological Research Unit, Clinic of Occupational and Environmental Medicine, Bispebjerg University Hospital, Copenhagen NV, Denmark
    Dan Med Bull 53:342-8. 2006
    ..This study estimated the level of satisfaction with hospital care among health professionals based on experience from their own hospital admission or that of a close family member...
  15. ncbi Consumer attitudes about health care acquired infections: a German survey on factors considered important in the choice of a hospital
    Ralf Peter Vonberg
    Institute for Medical Microbiology and Hospital Epidemiology, Medical School Hannover, Hannover, Germany
    Am J Med Qual 23:56-9. 2008
    ..In contrast, the reputation of the health care facility in the public media was much less important. It seems that kindness and basic hygiene measures, both quite inexpensive factors, are key issues for patients...
  16. ncbi Patient-centred improvements in health-care built environments: perspectives and design indicators
    Calbert H Douglas
    School of Environment and Life Sciences, University of Salford, Salford, Greater Manchester, UK
    Health Expect 8:264-76. 2005
    ..To explore patients' perceptions of health-care built environments, to assess how they perceived health-care built facilities and designs. To develop a set of patient-centred indicators by which to appraise future health-care designs...
  17. ncbi Patients' opinions matter
    Thomas D Kennedy
    Hosp Health Netw 77:10, 12. 2003
  18. ncbi Share the knowledge
    Patrice L Spath
    Health Forum J 46:16-9, 47, 1. 2003
    ..Consumers are demanding trust, integrity and honesty from health care leaders and providers. CEOs and physicians need new ways to work with their colleagues and patients...
  19. ncbi Use mystery shoppers to improve your scores
    Lisa Buckley
    Health Care Strateg Manage 25:1-3. 2007
  20. ncbi The patient experience
    Dagmara Scalise
    Hosp Health Netw 77:41-8, 2. 2003
    ..Measuring patient experience, rather than satisfaction, is gaining leverage with employers, payers and the government. We look at why it's better and how it can improve quality...
  21. ncbi CMS' plan for patient surveys draws wide variety of reactions. Hospitals and other industry members can't agree how long survey should be, how to administer it
    Jeff Tieman
    Mod Healthc 33:8-9. 2003
  22. ncbi Commentary--patient satisfaction: what is the point?
    Stephen J O'Connor
    M S H A Program, Department of Health Services Administration, School of Health Related Professions, University of Alabama at Birmingham, USA
    Health Care Manage Rev 28:21-4; discussion 25-6. 2003
  23. ncbi Reconsidering models of patient satisfaction and behavioral intentions
    Koichiro Otani
    Indiana University Purdue University, Fort Wayne School of Public and Environmental Affairs, Fort Wayne, Indiana, USA
    Health Care Manage Rev 28:7-20. 2003
    ..It finds that patients combine their reactions to the attributes by means of noncompensatory and nonlinear models to form their overall satisfaction or behavioral intentions...
  24. ncbi Stop measuring patient satisfaction. To build loyalty, hospitals need to exceed customers' expectations
    Fred Lee
    Mark Health Serv 23:32-7. 2003
  25. ncbi Patient satisfaction and high-reliability organizations: what's the connection?
    Karlene Kerfoot
    Kerfoot and Associates, Indianapolis, IN, USA
    Nurs Econ 25:119-20. 2007
    ....
  26. ncbi Are your patients satisfied?
    Adam Di Paula
    St Luke s Roosevelt Hospital Center, New York City, USA
    Mark Health Serv 22:28-32. 2002
  27. ncbi Other voices. What can hospitals learn from Disney? Interview by Haydn Bush
    James Gilmore
    Hosp Health Netw 81:18, 20. 2007
  28. ncbi Tracking complaints. Prevent future service problems by identifying their source
    Lawrence H Flesh
    VISN2 VA Healthcare System of Upstate New York, Albany, USA
    Healthc Exec 20:32-3. 2005
  29. ncbi Survey finds 'delighted' patients. J.D. Power study says most happy with hospital care, but some question results
    Michael Romano
    Mod Healthc 35:18. 2005
  30. ncbi The quality of health care and patient satisfaction: an exploratory investigation of the 5Qs model at some Egyptian and Jordanian medical clinics
    Mosad Zineldin
    School of Management and Economics, Vaxjo University, Sweden
    Int J Health Care Qual Assur Inc Leadersh Health Serv 19:60-92. 2006
    ..To examine the major factors affecting patients' perception of cumulative satisfaction and to address the question whether patients in Egypt and Jordan evaluate quality of health care similarly or differently...
  31. ncbi Satisfied sans good service. Hospital reviews good, despite low-quality care
    Andis Robeznieks
    Mod Healthc 36:12-3. 2006
  32. ncbi Faith, confidence, and health care: fostering trust in medicine through law
    Robert Gatter
    Penn State University, Dickinson School of Law, USA
    Wake Forest Law Rev 39:395-445. 2004
  33. ncbi Hazards to patients in a teaching hospital
    Melvin Hershkowitz
    Brown Medical School, USA
    Med Health R I 89:368-9. 2006
  34. ncbi Planetree (25 years older)
    Christopher J Gearon
    Hosp Health Netw 76:40-3, 2. 2002
    ..Twenty-five years later, Planetree-affiliated hospitals say the payoff is significant in terms of patient and staff satisfaction, and the bottom line...
  35. ncbi Lean processes improve patient care. Observing processes through patients' eyes can lead to improvements
    Leo Serrano
    Avera McKennan Hospital, University Health Center, Sioux Fall, SD, USA
    Healthc Exec 21:36, 38. 2006
  36. ncbi Hospital inpatients' experiences of access to food: a qualitative interview and observational study
    Smriti Naithani
    Division of Health and Social Care Research, Department of Public Health Sciences, King s College London, London, UK
    Health Expect 11:294-303. 2008
    ..However undernutrition is common and associated with a number of negative clinical outcomes. There is little information regarding food access from the patients' perspective...
  37. ncbi Customer satisfaction with patient care: "Where's the Beef?"
    Rade B Vukmir
    UPMC Northwest, 100 Fairfield Drive, Seneca, PA 16346, USA
    J Hosp Mark Public Relations 17:79-107. 2006
    ..Hopefully this information will be synthesized to generate a cogent approach to correlate customer service with quality...
  38. ncbi Slow growing. Planetree philosophy sprouts new branches of support but remains on the healthcare periphery
    Michael Romano
    Mod Healthc 32:30-3. 2002
  39. ncbi Zeroing in
    Dagmara Scalise
    Hosp Health Netw 79:48-51, 2. 2005
    ..Increasingly, hospitals are focusing on so-called microsystems, asking how patients perceive their care and experiences in specific dinical units. It's in those units that perceptions take root...
  40. ncbi Patients' views of the consent process for adult cardiac surgery: questionnaire survey
    Mohammad H Howlader
    Department of Cardiothoracic Surgery, St Bartholomew s Hospital, Bart s and The London NHS Trust, Bartholomew Close, London EC1A 7BE, UK
    Scand Cardiovasc J 38:363-8. 2004
    ..This study examines patient perceptions and recollections following surgical consent as currently practised in a UK cardiac unit...
  41. ncbi Complaints
    Richard B Gunderman
    Indiana University School of Medicine, Department of Radiology, Indianapolis, IN 46202 5200, USA
    J Am Coll Radiol 1:630-1. 2004
  42. ncbi 'She would help me from the heart': an ethnography of Egyptian women in labour
    Amina el-Nemer
    Department of Obstetric and Gynaecology Nursing Department, El Mansoura University, Egypt
    Soc Sci Med 62:81-92. 2006
    ..We have termed this 'skilled help from the heart'...
  43. ncbi Patient satisfaction. Survey tools changing as result of CMS mandate
    Mike Scott
    Hosp Health Netw 81:18. 2007
  44. ncbi At your service. After years of feeble attempts to improve customer relations, hospitals are turning to the professionals and spending big bucks to keep their patients happy
    Michael Romano
    Mod Healthc 32:28-31. 2002
  45. ncbi Factors determining inpatient satisfaction with care
    Phi Linh Nguyen Thi
    Ho Chi Minh City Health Services, Viet Nam
    Soc Sci Med 54:493-504. 2002
    ....
  46. ncbi Hand in hand: patient and employee satisfaction
    Sherree Geyer
    Trustee 58:12-4, 19, 1. 2005
    ..When you make your hospital the kind of place where employees can do their best work, you create an environment that attracts patients...
  47. ncbi Radical systems change. Innovative strategies to improve patient satisfaction
    Nick Rave
    Department of Professional Services, Northwestern Memorial Hospital, Chicago, Ill, USA
    J Ambul Care Manage 26:159-74. 2003
    ..The program serves as an organizationwide model supporting the hospital's Best Patient Experience strategic goal. This patient-focused model is being replicated in other areas of the hospital and can be replicated elsewhere...
  48. ncbi Evaluating Adjustment to Health Condition and Adjustment to Hospitalization as indicators for intervention in Australia
    David Nilsson
    Social Work Department, Western Hospital, Footscray, Victoria 3011, Australia
    Soc Work Health Care 45:21-42. 2007
    ..The findings can assist social workers in conceptualising their practice and articulating their role with clients and with other health professionals in relation to crucial adjustment issues identified in health care settings...
  49. ncbi The revenue cycle from the patient's perspective
    Terry Allison Rappuhn
    Healthc Financ Manage 57:64-70, 72. 2003
    ..Take steps to ensure that patients understand what is expected from them financially. Use large type fonts and large amounts of white space to make bills more readable...
  50. ncbi Addressing patients' emotional and spiritual needs
    Paul Alexander Clark
    Department of Research Operations and Service, Press Ganey Associates, South Bend, Indiana, USA
    Jt Comm J Qual Saf 29:659-70. 2003
    ....
  51. ncbi Patient care. A helping hand
    Terese Hudson Thrall
    Hosp Health Netw 78:32-3. 2004
  52. ncbi Retention recipe
    Paul Spiegelman
    The Beryl Institute, Bedford, Texas, USA
    Mark Health Serv 27:40. 2007
  53. pmc Can quality improvement be used to change the wider healthcare system?
    N Edwards
    Qual Saf Health Care 14:75. 2005
  54. pmc Luxury primary care, academic medical centers, and the erosion of science and professional ethics
    Martin Donohoe
    Department of Community Health, Portland State University, Lake Oswego, OR 97034, USA
    J Gen Intern Med 19:90-4. 2004
    ..The public and its legislators should, in turn, provide adequate funds to enable this. Ways for academic medicine to facilitate this largesse are discussed...
  55. ncbi Honest talk. Disclosure is not about asset protection--it is about doing the right thing
    Jane McCaffrey
    Oconee Memorial Hospital, Seneca, S C, USA
    Hosp Health Netw 77:94. 2003
  56. ncbi Tough questions? Scripts provide easy answers
    Margret Amatayakul
    J AHIMA 74:16A-16D. 2003
  57. ncbi Delayed transfer from hospital to community settings: the older person's perspective
    Annette Swinkels
    Faculty of Health and Life Sciences, University of the West of England, Glenside Campus, Stapleton, Bristol, UK
    Health Soc Care Community 17:45-53. 2009
    ..While current policies may have helped reduce overall numbers of delayed patients in the UK, our study suggests that there is scope for improvement in the involvement of delayed patients in planning their discharge into the community...
  58. ncbi Patient satisfaction. Hospitals tap into a niche market: executive health
    Susan Kreimer
    Hosp Health Netw 82:10. 2008
  59. ncbi Family advocates. The human touch
    Ashok Selvam
    Hosp Health Netw 76:32. 2002
  60. ncbi Developing partnerships among patients, families, and staff at the Medical College of Georgia Hospital and Clinics
    S E Hobbs
    Medical College of Georgia, Augusta 30912, USA
    Jt Comm J Qual Improv 26:268-76. 2000
    ..MCG began to adopt the model for the adult hospital and the other clinical sites in 1996...
  61. ncbi HIM jobs of tomorrow
    Chris Dimick
    J AHIMA 79:26-30, 32, 34; quiz 37-8. 2008
    ..Others are new roles, and some are possibilities. All are opportunities for HIM professionals to use their core competencies in new ways and move into positions that have not been thought of as career tracks for HIM...
  62. pmc Information given to patients before appointments and its effect on non-attendance rate
    K J Hardy
    Diabetes Centre, Whiston Hospital, Prescot, Merseyside L35 5DR
    BMJ 323:1298-300. 2001
    ..Wasted outpatient appointments as a result of clinic non-attendance, exacerbating outpatient waiting times...
  63. ncbi Older people. Courtesy entitles
    Michael Calnan
    Medical Research Council Health Services Research Collaboration, Bristol University
    Health Serv J 113:30-1. 2003
    ..Concerns about lack of dignity centred on lack of privacy, mixed sex wards, forms of address and loss of independence. The study suggested that older people do not complain about care for fear of retaliation...
  64. ncbi Information and communication technology (ICT) in oncology. Patients' and relatives' experiences and suggestions
    Jan Norum
    Department of Oncology, University Hospital of North Norway, P O Box 13, 9038 Tromsø, Norway
    Support Care Cancer 11:286-93. 2003
    ..They recommend ICT employed in patient-hospital communication and suggest waiting time, treatment offers and addresses the three most important topics on hospital websites...
  65. ncbi In a sea of competition, putting the patient first
    Kandace McLaughlin
    Profiles Healthc Commun 23:14-9, 2. 2007
    ..With creative guidance from the Larson Group, Hoag developed the "Always First" campaign...
  66. ncbi Physicians and hospital managers as cofiduciaries of patients: rhetoric or reality?
    Frank A Chervenak
    Department of Obstetrics and Gynecology, Weill Medical College of Cornell University, New York, USA
    J Healthc Manag 48:172-9; discussion 180. 2003
    ..As a preventive ethics response to strategic ambiguity, physicians and managers should be role models of transparency by being explicit in their communications...
  67. ncbi Strength in numbers: consolidation and collaboration strategies for physicians
    Max Reiboldt
    The Coker Group, 1000 Mansell Exchange West, Suite 310, Alpharetta, GA 30022, USA
    J Med Pract Manage 24:219-23. 2009
    ..It offers ways to identify and evaluate the appropriate affiliation model for your practice and market area...
  68. ncbi Effects of patient demands on satisfaction with Japanese hospital care
    J Tokunaga
    Department of Health Services Management and Policy, Graduate School of Medicine, Kyushu University, Japan
    Int J Qual Health Care 12:395-401. 2000
    ....
  69. ncbi [Consumer surveys among hospitalized patients with lung disease]
    O T Humborstad
    Lungeavdelingen Haukeland Sykehus 5021 Bergen
    Tidsskr Nor Laegeforen 121:1066-9. 2001
    ..The aim of our survey was to record the experiences of hospitalised patients with respiratory diseases in order to create a more patient-friendly department...
  70. ncbi I CARE: an organization-wide customer service education program
    Kathryn Gillow McInnes
    Education Services, The Brant Community Healthcare System, 200 Terrace Hill Street, Brantford, Ontario, Canada N3R 1G9
    J Nurses Staff Dev 19:195-202. 2003
    ....
  71. ncbi The transparent organization: leadership in an open organization
    Karlene Kerfoot
    Kerfoot Associates, Indianapolis, IN, USA
    Urol Nurs 26:409-10. 2006
    ..As the operating framework of partnerships and transparency becomes one that our staff and patients expect, our ability to handle openness will be an important way in which we are judged...
  72. ncbi Every unit is unique
    Dave Jackson
    Hosp Health Netw 79:10. 2005
  73. pmc Hospital competition, resource allocation and quality of care
    Dana B Mukamel
    University of Rochester Medical Center, Rochester, New York 14642, USA
    BMC Health Serv Res 2:10. 2002
    ....
  74. ncbi Baby friendly hospital practices: cesarean section is a persistent barrier to early initiation of breastfeeding
    Heather J Rowe-Murray
    The Key Centre for Women s Health in Society, School of Population Health, University of Melbourne, Victoria, Australia
    Birth 29:124-31. 2002
    ..This study was designed to test the hypothesis that hospital practices in the immediate postpartum period that are associated with operative intervention in delivery can affect first mother-infant contact and initiation of breastfeeding...
  75. ncbi Lesbian health and the assumption of heterosexuality: an organizational perspective
    Andrea Daley
    Can J Commun Ment Health 22:105-21. 2003
    ....
  76. ncbi A discussion of refractive medical behavior from an experiential marketing viewpoint
    Yung Ching Ho
    Department of Business Administration, Chung Cheng University, 160, Sansing, Minsyong Township, Chiayi County 621, Taiwan, ROC
    J Hosp Mark Public Relations 16:45-68. 2006
    ....
  77. ncbi Technology. Patients get Wi-Fi. Some hospitals provide wireless access at the bedside, checkout--and everywhere else
    Douglas Page
    Hosp Health Netw 79:28. 2005
  78. ncbi Relationships and results. Solid patient relationships can improve clinical outcomes
    Ruth I Hansten
    Hansten Healthcare Consulting, PLLC, Port Ludlow, WA 98365, USA
    Healthc Exec 20:34-5. 2005
  79. pmc Trust in physicians and medical institutions: what is it, can it be measured, and does it matter?
    M A Hall
    Wake Forest University School of Medicine, Department of Public Health Sciences, Medical Center Blvd, Winston Salem, NC 27157 1063, USA
    Milbank Q 79:613-39, v. 2001
    ..This conceptual and empirical understanding has significance for ethics, law, and public policy...
  80. ncbi Academic medicine amenities unit: developing a model to integrate academic medical care with luxury hotel services
    David W Kennedy
    Otorhinolaryngology Head and Neck Surgery, University of Pennsylvania Health System, Philadelphia, Pennsylvania 19104, USA
    Acad Med 84:185-91. 2009
    ..Implications for other academic medical centers include opportunities to extrapolate service excellence throughout the hospital and to cultivate philanthropy to benefit services throughout the medical center...
  81. pmc Understanding non-compliance to colorectal cancer screening: a case control study, nested in a randomised trial [ISRCTN83029072]
    Paolo Giorgi Rossi
    Agency for Public Health, Lazio Region, Via di S Costanza, 53 Rome, 00198, Italy
    BMC Public Health 5:139. 2005
    ..The major limit to colorectal cancer screening effectiveness is often low compliance. We studied the reasons for non compliance and determinants of compliance to faecal occult blood tests in Lazio, Italy...
  82. ncbi 'Stealth' chains lure big bucks
    Vince Galloro
    Mod Healthc 36:7, 16. 2006
  83. ncbi Patient management: measuring patients' expectations and perceptions of service quality in a dental training hospital
    J G White
    Dental Training Hospital, Faculty of Dentistry, University of Pretoria, PO Box 1266, Pretoria 0001
    SADJ 56:203-8. 2001
    ..Respondents with no academic qualifications had lower expectations of the service, while professional people seemed to have more realistic expectations prior to a visit to the hospital than respondents in the technical/clerical category...
  84. ncbi How goes the night, watchman? An overview of the first annual clinical governance reports (1999/2000) from acute trusts in an English NHS region
    A Franks
    Leeds Teaching Hospitals, Leeds General Infirmary, Leeds, UK
    J Manag Med 15:220-6. 2001
    ....
  85. ncbi Re: JRSH governance special issue, 2007;127(2)
    Gerald Vinten
    J R Soc Promot Health 127:102. 2007
  86. ncbi The healthy hospital
    Trevor Hancock
    Canadian Associations of Physicians for the Environment
    Hosp Q 6:68-9. 2003
  87. ncbi Point and click solutions
    Al Parker
    Munson Healthcare, Traverse City, MI, USA
    Mich Health Hosp 39:38. 2003
    ....
  88. ncbi Behind the call center. Maximizing hospital call centers is not just a matter of goals, relationships and human interaction, it's about more efficient IT
    Buck Buchanan
    The Beryl Companies, Bedford, Texas, USA
    Healthc Inform 24:55-6. 2007
  89. ncbi Interpersonal and organizational dimensions of patient satisfaction: the moderating effects of health status
    Margaret S Westaway
    Health and Development, SA Medical Research Council and School of Health Systems and Public Health, Faculty of Health Sciences, University of Pretoria, South Africa
    Int J Qual Health Care 15:337-44. 2003
    ....
  90. ncbi Consumerism: a matter of trust
    Richard L Clarke
    Healthcare Financial Management Association, Westchester, Ill, USA
    Trustee 60:25-6, 28, 1. 2007
    ..Remembering that hospitals exist first and foremost to serve their patients is at the core of understanding consumerism...
  91. ncbi Changing roles for consumers
    Kevin E Lofton
    Catholic Health Initiatives, Denver, USA
    Hosp Health Netw 81:94. 2007
  92. ncbi Patient-friendly billing
    Dagmara Scalise
    Hosp Health Netw 78:41-8, 2. 2004
    ..A project to redesign hospital and physician bills is picking up steam as providers realize the benefits for financial and operational performance, and for patient satisfaction...
  93. ncbi Lost in translation. Professional interpreters needed to help hospitals treat immigrant patients
    Michael Greenbaum
    CyraCom International, Tucson, Ariz, USA
    Mod Healthc 34:21. 2004
  94. ncbi The health care disadvantages of being obese
    Wendy Pryor
    Mansfield Pathology, Paddington, New South Wales
    N S W Public Health Bull 13:163-5. 2002
  95. ncbi Financing change. Improved outcomes and margins through system optimization
    Stephen R Mayfield
    AHA Quality Center, USA
    Hosp Health Netw 81:suppl 13. 2007
  96. ncbi Planning for patient privacy and hospitability: a must do in oncology care
    James G Easter
    EMhc Corporation, Nashville, Tennessee 37205, USA
    J Oncol Manag 12:19-23. 2003
    ..For the oncology patient, the development of a family-focused, private room is mandatory. The private room is more flexible, less expensive to operate, safer and environmentally more appealing for the patient, family and staff...
  97. ncbi Hospital or 5 start hotel: how's your customer service
    Scott Rhoades
    Indiana Regional Medical Center, Indiana, Pennsylvania, USA
    J Christ Nurs 24:192-3. 2007
  98. pmc Patients' satisfaction and opinions of their experiences during admission in a tertiary care hospital in Pakistan - a cross sectional study
    Sardar Zakariya Imam
    Department of Community Health Sciences, Aga Khan University, Karachi, Pakistan
    BMC Health Serv Res 7:161. 2007
    ..This study hopes to generate data that can help managers and doctors to improve the standard of care they provide in line with the wishes of the patients...
  99. ncbi Patient satisfaction in a Riyadh tertiary care centre
    Nesreen A Alaloola
    National Guard Health Affairs, Riyadh, Saudi Arabia
    Int J Health Care Qual Assur 21:630-7. 2008
    ..This article aims to spotlight the level of patient satisfaction or dissatisfaction in one Riyadh tertiary centre...
  100. pmc Analysis of complaints to a tertiary care pain clinic over a nine-year period
    Angela Mailis-Gagnon
    Pain Program, Toronto Western Hospital, University Health Network and University of Toronto Centre for the Study of Pain, Toronto, Ontario
    Pain Res Manag 15:17-23. 2010
    ....
  101. ncbi Consumers with options. Service excellence models help to ensure that patients get the quality care they expect
    R Perucca
    University of Kansas Hospital, Overland Park, USA
    Nurs Manage 32:20-4; quiz 25. 2001
    ..Customer satisfaction represents the outcome of patients' expectations of nursing care and the care actually received...

Research Grants3

  1. Valid Consent/Refusal: A Core Competency for Research
    Susan Goold; Fiscal Year: 2006
    ..Replication of the SPI is also easily accomplished at the many universities in the U.S. and Canada that have SPI programs, and we will disseminate evaluation findings in scholarly publications. [unreadable] [unreadable] [unreadable]..
  2. Zinc, Mental Health and School Performance in Mexico
    ARYEH STEIN; Fiscal Year: 2007
    ..unreadable] [unreadable]..
  3. RCT to evaluate guidelines for acute rhinosinusitis
    Jane Garbutt; Fiscal Year: 2008
    ..In addition, knowledge gained from this research could be used to decrease the inappropriate use of antibiotics. [unreadable] [unreadable]..