hospital patient relations
Summary: Interactions between hospital staff or administrators and patients. Includes guest relations programs designed to improve the image of the hospital and attract patients.
Publications158 found, 100 shown here
- Hospital efficiency and patient satisfactionG H Pink
Department of Health Policy and Administration, University of North Carolina, Chapel Hill 27599, USA
Health Serv Manage Res 16:24-38. 2003..It may be beneficial in larger hospitals to study the aspects of care that patients have reported they prefer in small hospitals...
- Inspiring patient loyalty, not satisfactionFred Lee
Fred Lee and Associates Inc, Altamonte Springs, Fla, USA
Trustee 56:24-8, 1. 2003..e., satisfaction). In Lee's experience, most stories of patient loyalty have to do with empathy, caring and compassion...
- Hospital hooks FISH! Philosophy. Treatment, visits at Silver Cross become more pleasant experiencesTom Rees
Profiles Healthc Mark 20:18-22, 3. 2004..The program's four main principles are: Be There; Choose Your Attitude; Play, and Make Their Day...
- The Picker Patient Experience Questionnaire: development and validation using data from in-patient surveys in five countriesCrispin Jenkinson
Picker Institute Europe, Oxford, UK
Int J Qual Health Care 14:353-8. 2002..Questions were selected from the bank of items developed for use in in-patient surveys undertaken by the Picker Institute for the purposes of assessing the quality of care...
- Patient expectations of fair complaint handling in hospitals: empirical dataRoland D Friele
Netherlands Institute for Health Services Research, PO Box 1568, 3500 BN Utrecht, The Netherlands
BMC Health Serv Res 6:106. 2006..The reasons why are for the greater part unknown. The key to an answer may be found in a better understanding of patients' expectations. We investigated patients' expectations of complaint handling in hospitals...
- Tools for patient satisfactionDagmara Scalise
Hosp Health Netw 78:59-64, 2. 2004..This month's gatefold examines tools that hospital CEOs use to drive change and improve satisfaction levels, and the impact those efforts can have...
- The dynamics of satisfactionLee Ann Runy
Hosp Health Netw 76:57-63, 2. 2002..The Baptist Healthcare Leadership Institute shows how the two are intertwined and how hospitals can improve satisfaction levels...
- Dueling prioritiesDagmara Scalise
Hosp Health Netw 76:42-4, 2. 2002..Now, some health care leaders say the preoccupation with safety is wrongheaded and could detract from broad efforts to improve care...
- An aging population with chronic disease compels new delivery systems focused on new structures and practicesJoan Shinkus Clark
Baptist Hospital of Miami, 8900 North Kendall Drive, Miami, FL 33176, USA
Nurs Adm Q 28:105-15. 2004..Initial results of the pilot implementation are promising. Research is underway to assess the overall effects of this practice model on continuity of care, patient safety, satisfaction, efficiency, and effectiveness of patient care...
- Disclosing unexpected outcomes and medical errorDaniel O'Connell
Regional Consultant, Northwestern Region, Bayer Institute for Health Care Communication
J Med Pract Manage 19:317-23. 2004....
- The Patient Visits Program: a strategy to highlight patient satisfaction and refocus organizational cultureMandeep Sidhu
Tufts University School of Medicine, Boston, USA
Jt Comm J Qual Improv 28:605-13. 2002..During an initial evaluation period (Aug 1999-Feb 2001), PVP teams visited with patients and their families on a monthly basis to talk to them about their experiences. Patient suggestions were then evaluated and acted on...
- Patient satisfaction: the Australian patient perspectiveAmanda Henderson
College of Health Sciences, University of Sharjah, United Arab Emirates
Aust Health Rev 27:73-83. 2004..Qualitative data have provided a foundation to better understand what patient satisfaction' means in its everyday use. Such an approach is faithful to the concerns and priorities of the patients who are the users of health care services...
- Concierge medicine gaining ground. Competition forces medical center into 'boutique' businessJohn Kirkpatrick
The Lewis and John Dare Center, Virginia Mason Medical Center, Seattle, Wash, USA
Physician Exec 28:24-6. 2002
- Quality of hospital care evaluated by Danish nurses and doctors--based on experience from their own or a close family member's hospitalizationFinn Gyntelberg
Epidemiological Research Unit, Clinic of Occupational and Environmental Medicine, Bispebjerg University Hospital, Copenhagen NV, Denmark
Dan Med Bull 53:342-8. 2006..This study estimated the level of satisfaction with hospital care among health professionals based on experience from their own hospital admission or that of a close family member...
- Consumer attitudes about health care acquired infections: a German survey on factors considered important in the choice of a hospitalRalf Peter Vonberg
Institute for Medical Microbiology and Hospital Epidemiology, Medical School Hannover, Hannover, Germany
Am J Med Qual 23:56-9. 2008..In contrast, the reputation of the health care facility in the public media was much less important. It seems that kindness and basic hygiene measures, both quite inexpensive factors, are key issues for patients...
- Patient-centred improvements in health-care built environments: perspectives and design indicatorsCalbert H Douglas
School of Environment and Life Sciences, University of Salford, Salford, Greater Manchester, UK
Health Expect 8:264-76. 2005..To explore patients' perceptions of health-care built environments, to assess how they perceived health-care built facilities and designs. To develop a set of patient-centred indicators by which to appraise future health-care designs...
- Patients' opinions matterThomas D Kennedy
Hosp Health Netw 77:10, 12. 2003
- Share the knowledgePatrice L Spath
Health Forum J 46:16-9, 47, 1. 2003..Consumers are demanding trust, integrity and honesty from health care leaders and providers. CEOs and physicians need new ways to work with their colleagues and patients...
- Use mystery shoppers to improve your scoresLisa Buckley
Health Care Strateg Manage 25:1-3. 2007
- The patient experienceDagmara Scalise
Hosp Health Netw 77:41-8, 2. 2003..Measuring patient experience, rather than satisfaction, is gaining leverage with employers, payers and the government. We look at why it's better and how it can improve quality...
- CMS' plan for patient surveys draws wide variety of reactions. Hospitals and other industry members can't agree how long survey should be, how to administer itJeff Tieman
Mod Healthc 33:8-9. 2003
- Commentary--patient satisfaction: what is the point?Stephen J O'Connor
M S H A Program, Department of Health Services Administration, School of Health Related Professions, University of Alabama at Birmingham, USA
Health Care Manage Rev 28:21-4; discussion 25-6. 2003
- Reconsidering models of patient satisfaction and behavioral intentionsKoichiro Otani
Indiana University Purdue University, Fort Wayne School of Public and Environmental Affairs, Fort Wayne, Indiana, USA
Health Care Manage Rev 28:7-20. 2003..It finds that patients combine their reactions to the attributes by means of noncompensatory and nonlinear models to form their overall satisfaction or behavioral intentions...
- Stop measuring patient satisfaction. To build loyalty, hospitals need to exceed customers' expectationsFred Lee
Mark Health Serv 23:32-7. 2003
- Patient satisfaction and high-reliability organizations: what's the connection?Karlene Kerfoot
Kerfoot and Associates, Indianapolis, IN, USA
Nurs Econ 25:119-20. 2007....
- Are your patients satisfied?Adam Di Paula
St Luke s Roosevelt Hospital Center, New York City, USA
Mark Health Serv 22:28-32. 2002
- Other voices. What can hospitals learn from Disney? Interview by Haydn BushJames Gilmore
Hosp Health Netw 81:18, 20. 2007
- Tracking complaints. Prevent future service problems by identifying their sourceLawrence H Flesh
VISN2 VA Healthcare System of Upstate New York, Albany, USA
Healthc Exec 20:32-3. 2005
- Survey finds 'delighted' patients. J.D. Power study says most happy with hospital care, but some question resultsMichael Romano
Mod Healthc 35:18. 2005
- The quality of health care and patient satisfaction: an exploratory investigation of the 5Qs model at some Egyptian and Jordanian medical clinicsMosad Zineldin
School of Management and Economics, Vaxjo University, Sweden
Int J Health Care Qual Assur Inc Leadersh Health Serv 19:60-92. 2006..To examine the major factors affecting patients' perception of cumulative satisfaction and to address the question whether patients in Egypt and Jordan evaluate quality of health care similarly or differently...
- Satisfied sans good service. Hospital reviews good, despite low-quality careAndis Robeznieks
Mod Healthc 36:12-3. 2006
- Faith, confidence, and health care: fostering trust in medicine through lawRobert Gatter
Penn State University, Dickinson School of Law, USA
Wake Forest Law Rev 39:395-445. 2004
- Hazards to patients in a teaching hospitalMelvin Hershkowitz
Brown Medical School, USA
Med Health R I 89:368-9. 2006
- Planetree (25 years older)Christopher J Gearon
Hosp Health Netw 76:40-3, 2. 2002..Twenty-five years later, Planetree-affiliated hospitals say the payoff is significant in terms of patient and staff satisfaction, and the bottom line...
- Lean processes improve patient care. Observing processes through patients' eyes can lead to improvementsLeo Serrano
Avera McKennan Hospital, University Health Center, Sioux Fall, SD, USA
Healthc Exec 21:36, 38. 2006
- Hospital inpatients' experiences of access to food: a qualitative interview and observational studySmriti Naithani
Division of Health and Social Care Research, Department of Public Health Sciences, King s College London, London, UK
Health Expect 11:294-303. 2008..However undernutrition is common and associated with a number of negative clinical outcomes. There is little information regarding food access from the patients' perspective...
- Customer satisfaction with patient care: "Where's the Beef?"Rade B Vukmir
UPMC Northwest, 100 Fairfield Drive, Seneca, PA 16346, USA
J Hosp Mark Public Relations 17:79-107. 2006..Hopefully this information will be synthesized to generate a cogent approach to correlate customer service with quality...
- Slow growing. Planetree philosophy sprouts new branches of support but remains on the healthcare peripheryMichael Romano
Mod Healthc 32:30-3. 2002
- Zeroing inDagmara Scalise
Hosp Health Netw 79:48-51, 2. 2005..Increasingly, hospitals are focusing on so-called microsystems, asking how patients perceive their care and experiences in specific dinical units. It's in those units that perceptions take root...
- Patients' views of the consent process for adult cardiac surgery: questionnaire surveyMohammad H Howlader
Department of Cardiothoracic Surgery, St Bartholomew s Hospital, Bart s and The London NHS Trust, Bartholomew Close, London EC1A 7BE, UK
Scand Cardiovasc J 38:363-8. 2004..This study examines patient perceptions and recollections following surgical consent as currently practised in a UK cardiac unit...
- ComplaintsRichard B Gunderman
Indiana University School of Medicine, Department of Radiology, Indianapolis, IN 46202 5200, USA
J Am Coll Radiol 1:630-1. 2004
- 'She would help me from the heart': an ethnography of Egyptian women in labourAmina el-Nemer
Department of Obstetric and Gynaecology Nursing Department, El Mansoura University, Egypt
Soc Sci Med 62:81-92. 2006..We have termed this 'skilled help from the heart'...
- Patient satisfaction. Survey tools changing as result of CMS mandateMike Scott
Hosp Health Netw 81:18. 2007
- At your service. After years of feeble attempts to improve customer relations, hospitals are turning to the professionals and spending big bucks to keep their patients happyMichael Romano
Mod Healthc 32:28-31. 2002
- Factors determining inpatient satisfaction with carePhi Linh Nguyen Thi
Ho Chi Minh City Health Services, Viet Nam
Soc Sci Med 54:493-504. 2002....
- Hand in hand: patient and employee satisfactionSherree Geyer
Trustee 58:12-4, 19, 1. 2005..When you make your hospital the kind of place where employees can do their best work, you create an environment that attracts patients...
- Radical systems change. Innovative strategies to improve patient satisfactionNick Rave
Department of Professional Services, Northwestern Memorial Hospital, Chicago, Ill, USA
J Ambul Care Manage 26:159-74. 2003..The program serves as an organizationwide model supporting the hospital's Best Patient Experience strategic goal. This patient-focused model is being replicated in other areas of the hospital and can be replicated elsewhere...
- Evaluating Adjustment to Health Condition and Adjustment to Hospitalization as indicators for intervention in AustraliaDavid Nilsson
Social Work Department, Western Hospital, Footscray, Victoria 3011, Australia
Soc Work Health Care 45:21-42. 2007..The findings can assist social workers in conceptualising their practice and articulating their role with clients and with other health professionals in relation to crucial adjustment issues identified in health care settings...
- The revenue cycle from the patient's perspectiveTerry Allison Rappuhn
Healthc Financ Manage 57:64-70, 72. 2003..Take steps to ensure that patients understand what is expected from them financially. Use large type fonts and large amounts of white space to make bills more readable...
- Addressing patients' emotional and spiritual needsPaul Alexander Clark
Department of Research Operations and Service, Press Ganey Associates, South Bend, Indiana, USA
Jt Comm J Qual Saf 29:659-70. 2003....
- Patient care. A helping handTerese Hudson Thrall
Hosp Health Netw 78:32-3. 2004
- Retention recipePaul Spiegelman
The Beryl Institute, Bedford, Texas, USA
Mark Health Serv 27:40. 2007
- Can quality improvement be used to change the wider healthcare system?N Edwards
Qual Saf Health Care 14:75. 2005
- Luxury primary care, academic medical centers, and the erosion of science and professional ethicsMartin Donohoe
Department of Community Health, Portland State University, Lake Oswego, OR 97034, USA
J Gen Intern Med 19:90-4. 2004..The public and its legislators should, in turn, provide adequate funds to enable this. Ways for academic medicine to facilitate this largesse are discussed...
- Honest talk. Disclosure is not about asset protection--it is about doing the right thingJane McCaffrey
Oconee Memorial Hospital, Seneca, S C, USA
Hosp Health Netw 77:94. 2003
- Tough questions? Scripts provide easy answersMargret Amatayakul
J AHIMA 74:16A-16D. 2003
- Delayed transfer from hospital to community settings: the older person's perspectiveAnnette Swinkels
Faculty of Health and Life Sciences, University of the West of England, Glenside Campus, Stapleton, Bristol, UK
Health Soc Care Community 17:45-53. 2009..While current policies may have helped reduce overall numbers of delayed patients in the UK, our study suggests that there is scope for improvement in the involvement of delayed patients in planning their discharge into the community...
- Patient satisfaction. Hospitals tap into a niche market: executive healthSusan Kreimer
Hosp Health Netw 82:10. 2008
- Family advocates. The human touchAshok Selvam
Hosp Health Netw 76:32. 2002
- Developing partnerships among patients, families, and staff at the Medical College of Georgia Hospital and ClinicsS E Hobbs
Medical College of Georgia, Augusta 30912, USA
Jt Comm J Qual Improv 26:268-76. 2000..MCG began to adopt the model for the adult hospital and the other clinical sites in 1996...
- HIM jobs of tomorrowChris Dimick
J AHIMA 79:26-30, 32, 34; quiz 37-8. 2008..Others are new roles, and some are possibilities. All are opportunities for HIM professionals to use their core competencies in new ways and move into positions that have not been thought of as career tracks for HIM...
- Information given to patients before appointments and its effect on non-attendance rateK J Hardy
Diabetes Centre, Whiston Hospital, Prescot, Merseyside L35 5DR
BMJ 323:1298-300. 2001..Wasted outpatient appointments as a result of clinic non-attendance, exacerbating outpatient waiting times...
- Older people. Courtesy entitlesMichael Calnan
Medical Research Council Health Services Research Collaboration, Bristol University
Health Serv J 113:30-1. 2003..Concerns about lack of dignity centred on lack of privacy, mixed sex wards, forms of address and loss of independence. The study suggested that older people do not complain about care for fear of retaliation...
- Information and communication technology (ICT) in oncology. Patients' and relatives' experiences and suggestionsJan Norum
Department of Oncology, University Hospital of North Norway, P O Box 13, 9038 Tromsø, Norway
Support Care Cancer 11:286-93. 2003..They recommend ICT employed in patient-hospital communication and suggest waiting time, treatment offers and addresses the three most important topics on hospital websites...
- In a sea of competition, putting the patient firstKandace McLaughlin
Profiles Healthc Commun 23:14-9, 2. 2007..With creative guidance from the Larson Group, Hoag developed the "Always First" campaign...
- Physicians and hospital managers as cofiduciaries of patients: rhetoric or reality?Frank A Chervenak
Department of Obstetrics and Gynecology, Weill Medical College of Cornell University, New York, USA
J Healthc Manag 48:172-9; discussion 180. 2003..As a preventive ethics response to strategic ambiguity, physicians and managers should be role models of transparency by being explicit in their communications...
- Strength in numbers: consolidation and collaboration strategies for physiciansMax Reiboldt
The Coker Group, 1000 Mansell Exchange West, Suite 310, Alpharetta, GA 30022, USA
J Med Pract Manage 24:219-23. 2009..It offers ways to identify and evaluate the appropriate affiliation model for your practice and market area...
- Effects of patient demands on satisfaction with Japanese hospital careJ Tokunaga
Department of Health Services Management and Policy, Graduate School of Medicine, Kyushu University, Japan
Int J Qual Health Care 12:395-401. 2000....
- [Consumer surveys among hospitalized patients with lung disease]O T Humborstad
Lungeavdelingen Haukeland Sykehus 5021 Bergen
Tidsskr Nor Laegeforen 121:1066-9. 2001..The aim of our survey was to record the experiences of hospitalised patients with respiratory diseases in order to create a more patient-friendly department...
- I CARE: an organization-wide customer service education programKathryn Gillow McInnes
Education Services, The Brant Community Healthcare System, 200 Terrace Hill Street, Brantford, Ontario, Canada N3R 1G9
J Nurses Staff Dev 19:195-202. 2003....
- The transparent organization: leadership in an open organizationKarlene Kerfoot
Kerfoot Associates, Indianapolis, IN, USA
Urol Nurs 26:409-10. 2006..As the operating framework of partnerships and transparency becomes one that our staff and patients expect, our ability to handle openness will be an important way in which we are judged...
- Every unit is uniqueDave Jackson
Hosp Health Netw 79:10. 2005
- Hospital competition, resource allocation and quality of careDana B Mukamel
University of Rochester Medical Center, Rochester, New York 14642, USA
BMC Health Serv Res 2:10. 2002....
- Baby friendly hospital practices: cesarean section is a persistent barrier to early initiation of breastfeedingHeather J Rowe-Murray
The Key Centre for Women s Health in Society, School of Population Health, University of Melbourne, Victoria, Australia
Birth 29:124-31. 2002..This study was designed to test the hypothesis that hospital practices in the immediate postpartum period that are associated with operative intervention in delivery can affect first mother-infant contact and initiation of breastfeeding...
- Lesbian health and the assumption of heterosexuality: an organizational perspectiveAndrea Daley
Can J Commun Ment Health 22:105-21. 2003....
- A discussion of refractive medical behavior from an experiential marketing viewpointYung Ching Ho
Department of Business Administration, Chung Cheng University, 160, Sansing, Minsyong Township, Chiayi County 621, Taiwan, ROC
J Hosp Mark Public Relations 16:45-68. 2006....
- Technology. Patients get Wi-Fi. Some hospitals provide wireless access at the bedside, checkout--and everywhere elseDouglas Page
Hosp Health Netw 79:28. 2005
- Relationships and results. Solid patient relationships can improve clinical outcomesRuth I Hansten
Hansten Healthcare Consulting, PLLC, Port Ludlow, WA 98365, USA
Healthc Exec 20:34-5. 2005
- Trust in physicians and medical institutions: what is it, can it be measured, and does it matter?M A Hall
Wake Forest University School of Medicine, Department of Public Health Sciences, Medical Center Blvd, Winston Salem, NC 27157 1063, USA
Milbank Q 79:613-39, v. 2001..This conceptual and empirical understanding has significance for ethics, law, and public policy...
- Academic medicine amenities unit: developing a model to integrate academic medical care with luxury hotel servicesDavid W Kennedy
Otorhinolaryngology Head and Neck Surgery, University of Pennsylvania Health System, Philadelphia, Pennsylvania 19104, USA
Acad Med 84:185-91. 2009..Implications for other academic medical centers include opportunities to extrapolate service excellence throughout the hospital and to cultivate philanthropy to benefit services throughout the medical center...
- Understanding non-compliance to colorectal cancer screening: a case control study, nested in a randomised trial [ISRCTN83029072]Paolo Giorgi Rossi
Agency for Public Health, Lazio Region, Via di S Costanza, 53 Rome, 00198, Italy
BMC Public Health 5:139. 2005..The major limit to colorectal cancer screening effectiveness is often low compliance. We studied the reasons for non compliance and determinants of compliance to faecal occult blood tests in Lazio, Italy...
- 'Stealth' chains lure big bucksVince Galloro
Mod Healthc 36:7, 16. 2006
- Patient management: measuring patients' expectations and perceptions of service quality in a dental training hospitalJ G White
Dental Training Hospital, Faculty of Dentistry, University of Pretoria, PO Box 1266, Pretoria 0001
SADJ 56:203-8. 2001..Respondents with no academic qualifications had lower expectations of the service, while professional people seemed to have more realistic expectations prior to a visit to the hospital than respondents in the technical/clerical category...
- How goes the night, watchman? An overview of the first annual clinical governance reports (1999/2000) from acute trusts in an English NHS regionA Franks
Leeds Teaching Hospitals, Leeds General Infirmary, Leeds, UK
J Manag Med 15:220-6. 2001....
- Re: JRSH governance special issue, 2007;127(2)Gerald Vinten
J R Soc Promot Health 127:102. 2007
- The healthy hospitalTrevor Hancock
Canadian Associations of Physicians for the Environment
Hosp Q 6:68-9. 2003
- Point and click solutionsAl Parker
Munson Healthcare, Traverse City, MI, USA
Mich Health Hosp 39:38. 2003....
- Behind the call center. Maximizing hospital call centers is not just a matter of goals, relationships and human interaction, it's about more efficient ITBuck Buchanan
The Beryl Companies, Bedford, Texas, USA
Healthc Inform 24:55-6. 2007
- Interpersonal and organizational dimensions of patient satisfaction: the moderating effects of health statusMargaret S Westaway
Health and Development, SA Medical Research Council and School of Health Systems and Public Health, Faculty of Health Sciences, University of Pretoria, South Africa
Int J Qual Health Care 15:337-44. 2003....
- Consumerism: a matter of trustRichard L Clarke
Healthcare Financial Management Association, Westchester, Ill, USA
Trustee 60:25-6, 28, 1. 2007..Remembering that hospitals exist first and foremost to serve their patients is at the core of understanding consumerism...
- Changing roles for consumersKevin E Lofton
Catholic Health Initiatives, Denver, USA
Hosp Health Netw 81:94. 2007
- Patient-friendly billingDagmara Scalise
Hosp Health Netw 78:41-8, 2. 2004..A project to redesign hospital and physician bills is picking up steam as providers realize the benefits for financial and operational performance, and for patient satisfaction...
- Lost in translation. Professional interpreters needed to help hospitals treat immigrant patientsMichael Greenbaum
CyraCom International, Tucson, Ariz, USA
Mod Healthc 34:21. 2004
- The health care disadvantages of being obeseWendy Pryor
Mansfield Pathology, Paddington, New South Wales
N S W Public Health Bull 13:163-5. 2002
- Financing change. Improved outcomes and margins through system optimizationStephen R Mayfield
AHA Quality Center, USA
Hosp Health Netw 81:suppl 13. 2007
- Planning for patient privacy and hospitability: a must do in oncology careJames G Easter
EMhc Corporation, Nashville, Tennessee 37205, USA
J Oncol Manag 12:19-23. 2003..For the oncology patient, the development of a family-focused, private room is mandatory. The private room is more flexible, less expensive to operate, safer and environmentally more appealing for the patient, family and staff...
- Hospital or 5 start hotel: how's your customer serviceScott Rhoades
Indiana Regional Medical Center, Indiana, Pennsylvania, USA
J Christ Nurs 24:192-3. 2007
- Patients' satisfaction and opinions of their experiences during admission in a tertiary care hospital in Pakistan - a cross sectional studySardar Zakariya Imam
Department of Community Health Sciences, Aga Khan University, Karachi, Pakistan
BMC Health Serv Res 7:161. 2007..This study hopes to generate data that can help managers and doctors to improve the standard of care they provide in line with the wishes of the patients...
- Patient satisfaction in a Riyadh tertiary care centreNesreen A Alaloola
National Guard Health Affairs, Riyadh, Saudi Arabia
Int J Health Care Qual Assur 21:630-7. 2008..This article aims to spotlight the level of patient satisfaction or dissatisfaction in one Riyadh tertiary centre...
- Analysis of complaints to a tertiary care pain clinic over a nine-year periodAngela Mailis-Gagnon
Pain Program, Toronto Western Hospital, University Health Network and University of Toronto Centre for the Study of Pain, Toronto, Ontario
Pain Res Manag 15:17-23. 2010....
- Consumers with options. Service excellence models help to ensure that patients get the quality care they expectR Perucca
University of Kansas Hospital, Overland Park, USA
Nurs Manage 32:20-4; quiz 25. 2001..Customer satisfaction represents the outcome of patients' expectations of nursing care and the care actually received...
- Valid Consent/Refusal: A Core Competency for ResearchSusan Goold; Fiscal Year: 2006..Replication of the SPI is also easily accomplished at the many universities in the U.S. and Canada that have SPI programs, and we will disseminate evaluation findings in scholarly publications. [unreadable] [unreadable] [unreadable]..
- Zinc, Mental Health and School Performance in MexicoARYEH STEIN; Fiscal Year: 2007..unreadable] [unreadable]..
- RCT to evaluate guidelines for acute rhinosinusitisJane Garbutt; Fiscal Year: 2008..In addition, knowledge gained from this research could be used to decrease the inappropriate use of antibiotics. [unreadable] [unreadable]..