Improving patient access and patient-clinician continuity through panel redesign

Summary

Principal Investigator: HARI JAGANNATHAN BALASUBRAMANIAN
Abstract: DESCRIPTION (provided by applicant): This application is in response to PAR-08-268, "Small Research Grant to Improve Health Care Quality through Health Information Technology (IT)". The two key metrics for any primary care practice are: 1) Timely access, i.e. ensuring patients get an appointment as soon as possible and 2) Continuity of care, i.e. ensuring patients get to see their "own physician" as much as possible. We are proposing to use patient appointment data, physician panel sizes and case mix from primary care databases to develop computer based optimization and simulation models to improve timeliness and patient-clinician continuity. We will first develop a general modeling framework for managing physician panels in a group practice. By incorporating specific features (for example: patient and physician preferences;allowing for changes in scheduling regimen;group visits) we will extend its applicability to various primary care settings. We will also extend the model to account for the constantly changing supply and demand dynamics of a practice. Finally, our models will be disseminated using a web-based decision tool. PUBLIC HEALTH RELEVANCE: PROJECT NARRATIVE - It is important for patients to have timely access to primary care and that patients see their own personal physician (continuity) as much as possible. We will build systems engineering models to improve these two measures and build a web-based decision tool that practices can use.
Funding Period: -------------------- - -------------------2
more information: NIH RePORT

Top Publications

  1. ncbi The impact of case mix on timely access to appointments in a primary care group practice
    Asli Ozen
    Department of Mechanical and Industrial Engineering, University of Massachusetts, Amherst, MA 01003, USA
    Health Care Manag Sci 16:101-18. 2013
  2. ncbi Balancing clinical experience in outpatient residency training
    James E Stahl
    Department of Mechanical and Industrial Engineering, University of Massachusetts, Amherst, MA HJB, XG, SO
    Med Decis Making 34:464-72. 2014

Detail Information

Publications2

  1. ncbi The impact of case mix on timely access to appointments in a primary care group practice
    Asli Ozen
    Department of Mechanical and Industrial Engineering, University of Massachusetts, Amherst, MA 01003, USA
    Health Care Manag Sci 16:101-18. 2013
    ..An important advantage of our approach is that it can be implemented in an Excel Spreadsheet and used for aggregate level planning and panel management decisions...
  2. ncbi Balancing clinical experience in outpatient residency training
    James E Stahl
    Department of Mechanical and Industrial Engineering, University of Massachusetts, Amherst, MA HJB, XG, SO
    Med Decis Making 34:464-72. 2014
    ..To receive adequate training experience, resident panels in teaching clinics must have a sufficiently diverse patient case-mix. However, case-mix can differ from one resident panel to another, resulting in inconsistent training...