- The accident and emergency department questionnaire: a measure for patients' experiences in the accident and emergency departmentNanne Bos
Julius Center for Health Sciences and Primary Care, University Medical Center Utrecht, Heidelberglaan 100, Utrecht, The Netherlands
BMJ Qual Saf 22:139-46. 2013..We aimed to determine which method of obtaining summary scores for the A&E department questionnaire optimally combined good interpretability with robust psychometric characteristics...
- The Consumer Quality index (CQ-index) in an accident and emergency department: development and first evaluationNanne Bos
Julius Center for Health Sciences and Primary Care, University Medical Center Utrecht, Utrecht, The Netherlands
BMC Health Serv Res 12:284. 2012..As no standardized and validated system for measuring patients' experiences in accident and emergency departments existed, we have developed the Consumer Quality index for the accident and emergency department (CQI A&E)...