answering services

Summary

Summary: Communication services provided by a person or a machine to record and relay the message from the caller.

Top Publications

  1. pmc Satisfaction and public health cost of a statewide influenza nurse triage line in response to pandemic H1N1 influenza
    Alicen B Spaulding
    School of Public Health, University of Minnesota, Minneapolis, Minnesota, USA
    PLoS ONE 8:e50492. 2013
  2. ncbi After-hours answering services
    David Karp
    Med Econ 83:76. 2006
  3. ncbi Calling for automation. Computerized call center helps school of medicine and a teaching affiliate hospital improve switchboard, information directory and after-hours answering services
    Karin Lillis
    Health Manag Technol 25:30, 33. 2004
  4. ncbi HIPAA guides answering services
    Barbara Harty-Golder
    MLO Med Lab Obs 40:52. 2008
  5. pmc Smart query answering for marine sensor data
    Md Sumon Shahriar
    Tasmanian ICT Centre, CSIRO, Hobart, Tasmania 7001, Australia
    Sensors (Basel) 11:2885-97. 2011
  6. doi Veteran satisfaction with RN voice-mail greeting
    Josephine M Mancuso
    Clement J Zablocki VA Medical Center, Milwaukee, WI 53295, USA
    J Nurs Care Qual 27:325-32. 2012
  7. doi Role of telephone triage in obstetrics
    Nirvana Afsordeh Manning
    Department of Obstetrics and Gynecology, University Women s Health Center, University of Arkansas for Medical Services, Little Rock, AR, USA
    Obstet Gynecol Surv 67:810-6. 2012
  8. pmc Typology of after-hours care instructions for patients: telephone survey and multivariate analysis
    Risa Bordman
    Department of Family and Community Medicine, University of Toronto, Ontario
    Can Fam Physician 53:451-6, 450. 2007
  9. ncbi The power of a telephone
    Howard J Anderson
    Health Data Manag 16:53-4. 2008
  10. ncbi Your obligation to provide emergency coverage
    Steven I Kern
    Kern Augustine Conroy and Schoppmann, Bridgewater, New Jersey, USA
    Med Econ 85:44. 2008

Scientific Experts

Detail Information

Publications33

  1. pmc Satisfaction and public health cost of a statewide influenza nurse triage line in response to pandemic H1N1 influenza
    Alicen B Spaulding
    School of Public Health, University of Minnesota, Minneapolis, Minnesota, USA
    PLoS ONE 8:e50492. 2013
    ..Callers were evaluated for symptoms of influenza-like illness (ILI) and were prescribed an antiviral if indicated, using nurse administered protocols...
  2. ncbi After-hours answering services
    David Karp
    Med Econ 83:76. 2006
  3. ncbi Calling for automation. Computerized call center helps school of medicine and a teaching affiliate hospital improve switchboard, information directory and after-hours answering services
    Karin Lillis
    Health Manag Technol 25:30, 33. 2004
  4. ncbi HIPAA guides answering services
    Barbara Harty-Golder
    MLO Med Lab Obs 40:52. 2008
  5. pmc Smart query answering for marine sensor data
    Md Sumon Shahriar
    Tasmanian ICT Centre, CSIRO, Hobart, Tasmania 7001, Australia
    Sensors (Basel) 11:2885-97. 2011
    ..The smart query also uses query relaxation technique and semantics from domain knowledge as a recommender system. The proposed smart query benefits in building data and information systems for marine sensor networks...
  6. doi Veteran satisfaction with RN voice-mail greeting
    Josephine M Mancuso
    Clement J Zablocki VA Medical Center, Milwaukee, WI 53295, USA
    J Nurs Care Qual 27:325-32. 2012
    ..Veterans were more satisfied and there was a significant decrease in RN voice-mail messages post-implementation. This study highlights effects of the voice-mail greeting and has implications for other health care settings...
  7. doi Role of telephone triage in obstetrics
    Nirvana Afsordeh Manning
    Department of Obstetrics and Gynecology, University Women s Health Center, University of Arkansas for Medical Services, Little Rock, AR, USA
    Obstet Gynecol Surv 67:810-6. 2012
    ..Current methods of telephone triage include personal at the physicians' office, telephone answering services, labor and delivery nurses, and a dedicated telephone triage system using algorithms...
  8. pmc Typology of after-hours care instructions for patients: telephone survey and multivariate analysis
    Risa Bordman
    Department of Family and Community Medicine, University of Toronto, Ontario
    Can Fam Physician 53:451-6, 450. 2007
    ..To develop a typology of after-hours care (AHC) instructions and to examine physician and practice characteristics associated with each type of instruction...
  9. ncbi The power of a telephone
    Howard J Anderson
    Health Data Manag 16:53-4. 2008
  10. ncbi Your obligation to provide emergency coverage
    Steven I Kern
    Kern Augustine Conroy and Schoppmann, Bridgewater, New Jersey, USA
    Med Econ 85:44. 2008
  11. ncbi [Working conditions and health problems among call-centre operators: a study on self-reported data in the Piedmont Region (Italy)]
    Luisella Gilardi
    Centro di Documentazione per la Promozione della Salute, Regione Piemonte, Grugliasco
    Med Lav 99:415-23. 2008
    ..The nature and the organization of the work exposes workers to a variety of psychosocial and ergonomic hazards, with a potential impact on physical and psychological health...
  12. pmc Evaluation of an asynchronous physician voicemail sign-out for emergency department admissions
    Leora I Horwitz
    Center for Outcomes Research and Evaluation, Yale New Haven Hospital, New Haven, CT 06520 8093, USA
    Ann Emerg Med 54:368-78. 2009
    ..Taped (asynchronous) communication may be more reliable and efficient but lacks interaction. We evaluate a new asynchronous physician-physician sign-out compared with the traditional synchronous sign-out...
  13. doi Call centre employees and tobacco dependence: making a difference
    G A Mishra
    Department of Preventive Oncology, 3rd Floor, Service Block, Tata Memorial Hospital, E Borges Marg, Parel, Mumbai 400 012, Maharashtra, India
    Indian J Cancer 47:43-52. 2010
    ..India is known as the Business Process Outsourcing (BPO) capital of the world. Safeguarding health of millions of youngsters employed in this new growing economy is an occupational health challenge...
  14. doi The SPECTRAL project: a training needs analysis for providers of clinical question answering services
    Andrew Booth
    School of Health and Related Research ScHARR, University of Sheffield, Sheffield, UK
    Health Info Libr J 27:198-207. 2010
    To characterise the training needs of those providing clinical question answering services (CQAS).
  15. doi Development of short message service application for patient-provider communication in clinical psychiatry
    Kari Mäkelä
    Department of Biomedical Engineering, Tampere University of Technology, Seinajoki, Finland
    Telemed J E Health 16:827-9. 2010
    ..The success or failure of the new innovative healthcare solution may, therefore, depend on both technological aspects and legal factors...
  16. doi Evidence-based medicine: is the evidence out there for primary care clinicians?
    Karen Davies
    School of Information Studies, University of Wisconsin Milwaukee UW M, Milwaukee, WI, USA
    Health Info Libr J 28:285-93. 2011
    ..However, practising EBM in primary care is thought to be problematic because of concerns about whether evidence exists to answer specific questions...
  17. ncbi Put that phone to work. An advanced communication management system can enhance service to your patients
    Arthur W Lane
    NotifyMD, Franklin, Tenn, USA
    MGMA Connex 7:23-5. 2007
  18. ncbi Is this an emergency? Don't ask
    Scott D Smith
    Minn Med 90:24-5. 2007
  19. ncbi [Conflicting situations in the reception of oral health teams from the Family Health Program in Alagoinhas, Bahia, Brazil]
    Adriano Maia Dos Santos
    Núcleo de Pesquisa Integrada em Saúde Coletiva Docentes, Universidade Estadual de Feira de Santana, Feira de Santana, Brasil
    Cad Saude Publica 23:75-85. 2007
    ..However, oral health teams conduct the reception process in different ways, depending on the practitioners' commitment and unique characteristics...
  20. ncbi After-hours telephone triage affects patient safety
    David E Hildebrandt
    Rose Family Medicine Residency, Denver, CO 80222, USA
    J Fam Pract 52:222-7. 2003
    ..To describe the management of after-hours calls to primary care physicians and identify potential errors that might delay evaluation and treatment...
  21. ncbi Patient safety after hours: time for action
    John Hickner
    Department of Family Practice, Michigan State University, East Lansing 44824 1315, USA
    J Fam Pract 52:227-8. 2003
  22. ncbi Voice mail, e-mail--do not delete me!
    Louis Feuer
    Dynamic Seminars and Consulting, Inc
    Case Manager 14:24-5. 2003
  23. ncbi Patience on hold
    Wendy Brown
    Applied Media Technologies Corporation, AMTC, Clearwater, FL, USA
    CDS Rev 96:20-2. 2003
  24. ncbi The emotional quality of speech in voice services
    V Maffiolo
    Human Interactions Direction, France Telecom R and D, 2 Avenue Pierre Marzin, 22307 Lannion Cedex, France
    Ergonomics 46:1375-85. 2003
    ..The results can be applied to the design of voice services, as was done for the voicemail of France Telecom Orange...
  25. ncbi On-hold time. Taking a look at an often-overlooked marketing opportunity
    Grace Desnoes
    Applied Media Technologies Corporation AMTC, Clearwater, Fla, USA
    Dent Today 22:146-7. 2003
  26. ncbi Children referred to an emergency department by an after-hours call center: complaint-specific analysis
    Richard J Scarfone
    Department of Pediatrics, University of Pennsylvania School of Medicine, Philadelphia, PA 19104, USA
    Pediatr Emerg Care 20:507-13. 2004
    ....
  27. ncbi [Control mechanisms in a telemarketing call center and workers' complaints of fatigue and exhaustion]
    Lailah Vasconcelos de Oliveira Vilela
    Programa de Pós Graduação em Saúde Pública, Faculdade de Medicina, Universidade Federal de Minas Gerais, Belo Horizonte, Brazil
    Cad Saude Publica 20:1069-78. 2004
    ....
  28. ncbi After-hours emergency coverage by private practitioners in Massachusetts
    Bernard Friedland
    Division of Oral and Maxillofacial Radiology, Harvard School of Dental Medicine, USA
    J Mass Dent Soc 54:22-5. 2005
  29. ncbi Impressions of people with gender-ambiguous male or female first names
    Stuart J McKelvie
    Department of Psychology, Bishop s University, Lennoxville, Quebec, J1M 1Z7, Canada
    Percept Mot Skills 101:339-44. 2005
    ..These results are consistent with the idea that there is a bias towards assuming that a person of unspecified sex is a male...
  30. ncbi After-hours answering machines
    David Karp
    Med Econ 83:71. 2006
  31. ncbi Harm resulting from inappropriate telephone triage in primary care
    David E Hildebrandt
    Department of Family Medicine, University of Colorado Health Sciences Center at Fitzsimons, Aurora, CO, USA
    J Am Board Fam Med 19:437-42. 2006
    ..Our objective was to assess and categorize harm occurring to patients who called their physicians' office after-hours but did not have their call forwarded to the physician because they stated that their call was not an emergency...
  32. ncbi An internet-based method of selecting control populations for epidemiologic studies
    Mary Bishop Stone
    Public Health Program, Department of Family and Preventive Medicine, University of Utah, Salt Lake City, UT 84108, USA
    Am J Epidemiol 165:109-12. 2007
    ..epidemiologic studies continues to increase in difficulty because of changes in telephone technology such as answering services and machines, caller identification, and cell phones...
  33. ncbi The role of e-commerce in health care
    Ellen Hope Kearns
    Division of Health Sciences, California State University, Dominguez Hills, 1000 E Victoria St, Carson, CA 90747 0005, USA
    Am Clin Lab 21:16-9. 2002