hospital communication systems


Summary: The transmission of messages to staff and patients within a hospital.

Top Publications

  1. Morrissey J. Mobile phones in the hospital: improved mobile communication and mitigation of EMI concerns can lead to an overall benefit to healthcare. Health Phys. 2004;87:82-8 pubmed
    ..s. ..
  2. Taylor D, Coakley A, Reardon G, Kuperman G. An analysis of inpatient nursing communications needs. Stud Health Technol Inform. 2004;107:1393-7 pubmed
    ..The pilot of cellular phones has demonstrated improvements in nursing communications at MGH and there are indications that other emerging technologies will be better able to address the ideal communication needs of nurses. ..
  3. Breslin S, Greskovich W, Turisco F. Wireless technology improves nursing workflow and communications. Comput Inform Nurs. 2004;22:275-81 pubmed
    ..The results identified a number of significant findings that demonstrate its value from a quantitative and qualitative standpoint. The following article describes this study and its findings. ..
  4. Deitrick L, Bokovoy J, Stern G, Panik A. Dance of the call bells: using ethnography to evaluate patient satisfaction with quality of care. J Nurs Care Qual. 2006;21:316-24 pubmed
    ..Results of this study provided a deeper understanding of the nuances of power and control embedded within the issue of patient-caregiver communication and empowered unit staff to find solutions to the call bell problem. ..
  5. Duffy S, Mallery L, Gordon J, Carver D. Ability of hospitalized older adults to use their call bell: a pilot study in a tertiary care teaching hospital. Aging Clin Exp Res. 2005;17:390-3 pubmed
    ..Ensuring that call bells are positioned within reach of patients and providing increased supervision to patients with dementia may reduce the rate of adverse events in hospital. ..
  6. Roszell S, Jones C, Lynn M. Call bell requests, call bell response time, and patient satisfaction. J Nurs Care Qual. 2009;24:69-75 pubmed publisher
    ..This study used a correlational design to examine results from a patient satisfaction survey administered at discharge in relation to the number of call bell requests from the patient's room and call bell response time. ..
  7. Fitzpatrick L, Melnikas A, Weathers M, Kachnowski S. Understanding communication capacity. Communication patterns and ICT usage in clinical settings. J Healthc Inf Manag. 2008;22:34-41 pubmed
    ..Cost-effective ICTs to improve communication efficiency and workflow patterns in healthcare settings have great potential to enhance quality of care and reduce medical costs. ..
  8. Tzeng H, Yin C. Are call light use and response time correlated with inpatient falls and inpatient dissatisfaction?. J Nurs Care Qual. 2009;24:232-42 pubmed publisher
  9. Meade C, Bursell A, Ketelsen L. Effects of nursing rounds: on patients' call light use, satisfaction, and safety. Am J Nurs. 2006;106:58-70; quiz 70-1 pubmed
    ..Based on these results, we suggest operational changes in hospitals, emphasizing nurse rounding on patients to achieve more effective patient-care management and improved patient satisfaction and safety. ..

More Information


  1. Beer D, Vandermeer B, Brosnikoff C, Shokoples S, Rennie R, Forgie S. Bacterial contamination of health care workers' pagers and the efficacy of various disinfecting agents. Pediatr Infect Dis J. 2006;25:1074-5 pubmed
    ..and methicillin-resistant S. aureus. Disinfection reduced bacterial contamination. No risk factors for pager contamination with pathogens were identified. ..
  2. Moss M, Trow T, Clardy N. Differences in the response times of pages originating from the ICU. Chest. 1999;116:1019-24 pubmed
    ..These results may lead to improvements in paging systems used by physicians who care for patients in an ICU setting. ..
  3. Khairat S, Craven C, Gong Y. Representing clinical communication knowledge through database management system integration. Stud Health Technol Inform. 2012;180:1099-101 pubmed
    ..In this paper, we present the first ICU communication instrument, and, we introduce the use of database management system to aid in discovering patterns and associations within our ICU communications data repository. ..
  4. Petrakaki D, Cornford T, Klecun E. Sociotechnical changing in healthcare. Stud Health Technol Inform. 2010;157:25-30 pubmed
    ..The paper argues for the importance of the perspective of changing as a way to account for the dynamics as technology and people, organizations and institutions co-constitutively work-out their future together. ..
  5. Middleton G. Tapping the potential of paging. Emerg Med Serv. 2002;31:81-3, 90 pubmed
  6. Doucet J. Into the new age: QEII Health Sciences Centre's Communications System. Exploiting sophisticated call-centre technology. Hosp Q. 2003;6:76-7 pubmed
  7. Dexheimer J, Kennebeck S. Modifications and integration of the electronic tracking board in a pediatric emergency department. Pediatr Emerg Care. 2013;29:852-7 pubmed publisher
  8. Patel R, Reilly K, Old A, Naden G, Child S. Appropriate use of pagers in a New Zealand tertiary hospital. N Z Med J. 2006;119:U1912 pubmed
    ..If house officers were paged more appropriately then they would be interrupted less frequently and would be able to provide safer, more efficient, and timelier patient care. ..
  9. Myers C. 'ED phone home?'. Emerg Med (Fremantle). 2002;14:216-7 pubmed
  10. Nocera A. The excessive communication workloads of emergency department clinical staff. Med J Aust. 2002;177:334; author reply 334-5 pubmed
  11. Al Harbi N, El Masri S, Saddik B. An integration of Emergency Department Information and Ambulance Systems. Stud Health Technol Inform. 2012;180:985-9 pubmed
  12. Kusano N. [Hospital infection control in the 21st century--importance of network for hospital infection control and role of clinical laboratory]. Rinsho Byori. 2001;49:801-3 pubmed
    ..Since the community-acquired infections due to resistant micro-organisms are increasing in 1990s, we should expand the information network in community and nation-wide in the 21st century. ..
  13. Stroud D, Huang Y, Hansen L, McKenzie R. Walkie talkies cause more electromagnetic interference to medical equipment than mobile phones. Australas Phys Eng Sci Med. 2006;29:315-20 pubmed
    ..It is concluded that, except for emergency services, the use of walkie talkies should be restricted in hospital buildings. ..
  14. Alpat S, Ozgunes I, Aybey A, Ertem O, Akşit F. [Is pneumatic sample transport system also a carrier for microorganisms?]. Mikrobiyol Bul. 2009;43:449-55 pubmed
  15. McDaniel L. Is your facility's emergency response strategy updated?. Biomed Instrum Technol. 2005;39:413-5 pubmed
  16. Shah J, Valdes M, Rockey D. Transferred and delayed care of patients with colorectal cancer in a safety-net hospital system--manifestations of a distressed healthcare system. J Gen Intern Med. 2012;27:1142-9 pubmed publisher
    ..This delay in care drove advanced stage at diagnosis. The data point to a pervasive and systematic issue in patients with CRC and have fundamental health policy implications for population-based CRC screening. ..
  17. Stowe M. Responses to a recurring admission alert system. Emerg Nurse. 2011;19:28-32 pubmed
    ..The focus group highlighted that the system was integrated into the working lives of the CNSs. Further work is required to define the CNS role in the ED and also to share and spread the software to other specialties. ..
  18. Solvoll T, Scholl J. Strategies to reduce interruptions from mobile communication systems in surgical wards. J Telemed Telecare. 2008;14:389-92 pubmed publisher
  19. Guarascio Howard L. Examination of wireless technology to improve nurse communication, response time to bed alarms, and patient safety. HERD. 2011;4:109-20 pubmed
    ..Administrative issues that arose during this field study included bed and cable maintenance, device battery charging, and the training of new and floating team members. ..
  20. Anderson J. Information technology for detecting medication errors and adverse drug events. Expert Opin Drug Saf. 2004;3:449-55 pubmed
    ..At the present time, most healthcare systems should be able to use IT to detect and prevent ADEs. ..
  21. Komori T, Fujita N, Hirose Y, Kimura T, Kyotani N, Kurahashi S, et al. [Microbiology laboratory as a base of information sending]. Rinsho Byori. 2007;55:942-51 pubmed
    ..It is suggested that skill-up of technicians lead to report an accurate result in microbiology and at the same time improve the attitude for their job. ..
  22. Guerrero A, Nuñez L, Thompson J, Sharkey C, Troncoso J, Moon J. Alphanumeric paging in an academic military hospital setting. Mil Med. 2009;174:82-5 pubmed
    ..Such systems have the potential to improve delivery of patient care, minimize interruptions in learning, improve physician efficiency, and improve time management of both physicians and nursing staff. ..
  23. Cumbler E, Anderson T, Neumann R, Jones W, Brega K. Stroke alert program improves recognition and evaluation time of in-hospital ischemic stroke. J Stroke Cerebrovasc Dis. 2010;19:494-6 pubmed publisher
    ..It is capable of increasing the percentage of ischemic strokes identified by the hospital's stroke team, at the cost of an increased percentage of false alarms. ..
  24. Murias G, Sales B, Garcia Esquirol O, Blanch L. [Telemedicine: Improving the quality of care for critical patients from the pre-hospital phase to the intensive care unit]. Med Intensiva. 2010;34:46-55 pubmed publisher
    ..In fact, to centralize medical data into servers has many additional advantages that could even improve the way in which critical care physicians take care of their patients under the traditional system. ..
  25. Al Safadi L. The Effects of Real-Time Interactive Multimedia Teleradiology System. Biomed Res Int. 2016;2016:4126841 pubmed publisher
  26. Poon E, Kuperman G, Fiskio J, Bates D. Real-time notification of laboratory data requested by users through alphanumeric pagers. J Am Med Inform Assoc. 2002;9:217-22 pubmed
    ..This event-monitor-based feature illustrates one way that information technology can be applied to improve communication in health care. ..
  27. Goedert J. Is there interference in the air? Wireless network users say radio frequency and electromagnetic interference still are concerns. Health Data Manag. 2005;13:48, 50, 52, 54 pubmed
  28. Glick T, Cranberg L, Hanscom R, Sato L. Neurologic patient safety: an in-depth study of malpractice claims. Neurology. 2005;65:1284-6 pubmed
  29. Gómez Arnau J, Lacoma F, Garcia Del Valle S, Nunez A, Gonzalez A, Burgos E. [Hospital organization of cardiopulmonary resuscitation]. Rev Esp Anestesiol Reanim. 1999;46:205-14 pubmed
    ..Various international societies and CPR committees have recently suggested a uniform way (the Utstein style) of recording and presenting data to allow comparisons either from hospital to hospital or over time within a single center. ..
  30. Amintabish S. Fire safety in health care facilities. J Acad Hosp Adm. 1997;9:55-62 pubmed
    ..A minimum of 12 drills must behold each year. All employees must be instructed in life safety procedures and use of devices. ..
  31. Brigl B, Wendt T, Winter A. Modeling interdependencies between business and communication processes in hospitals. Stud Health Technol Inform. 2003;95:863-8 pubmed
    ..This approach aims not only to visualize those processes, but to also to evaluate if there are weaknesses concerning the information processing infrastructure which hinder the smooth implementation of the business processes. ..
  32. Bilchik G. The IT culture. How's yours coming?. Hosp Health Netw. 2003;77:32-6, 1 pubmed
  33. Ward S. Buildings. Watch this space. Health Serv J. 2002;112:39 pubmed
  34. Ledolter J, Dexter F, Epstein R. Analysis of variance of communication latencies in anesthesia: comparing means of multiple log-normal distributions. Anesth Analg. 2011;113:888-96 pubmed publisher
    ..a mixture of distributions). An ANOVA can be performed on a homogeneous segment of the data, followed by a single group analysis applied to all or portions of the data using a robust method, insensitive to the probability distribution. ..
  35. Wolff A, Kellett J. Combining patient administration and laboratory computer systems - a proposal to measure and improve the quality of care. Eur J Intern Med. 2011;22:569-71 pubmed publisher
    ..Imaginative manipulation of this data can give new insights into the quality of patient care. ..
  36. Kosits L, Jones K. Interruptions experienced by registered nurses working in the emergency department. J Emerg Nurs. 2011;37:3-8 pubmed publisher
  37. Unluturk M. SEE: improving nurse-patient communications and preventing software piracy in nurse call applications. J Med Syst. 2012;36:1909-16 pubmed publisher
    ..In this paper, we develop some defense patterns for hackers such as calculating checksums in runtime, making calls to dongle from multiple places in code and handling errors properly by logging them into database. ..
  38. Stewart M, Georgiou A, Hordern A, Dimigen M, Westbrook J. What do radiology incident reports reveal about in-hospital communication processes and the use of health information technology?. Stud Health Technol Inform. 2012;178:213-8 pubmed
    ..Communication breakdown and HIT systems are contributors to error, and should be addressed. HIT systems need to be monitored and flaws addressed to ensure quality care. ..
  39. Pinciroli F, Crippa F, Combi C, Reni G, Fava D. TANCLICO: tools for the analysis of inter-departmental clinical communications. Methods Inf Med. 2000;39:44-9 pubmed
    ..The method, together with data collected in actual situations, may constitute useful tools for health information systems developers. ..
  40. Duyck P, Pynoo B, Devolder P, Voet T, Adang L, Vercruysse J. [Do hospital physicians really want to go digital? --Acceptance of a picture archiving and communication system in a university hospital]. Rofo. 2008;180:631-8 pubmed publisher
    ..Experience with PACS led to an overall improved attitude toward PACS. The key factors for physicians' intentions to use PACS were the usefulness of PACS (at T 1 and overall) and the availability of support (at T 2). ..
  41. Imhoff M. Everybody on the phone?. Anesth Analg. 2006;102:533-4 pubmed
  42. Schulman J, Mobley J, Wolfe J, Stover H, Krag A. A 1000+ channel bionic communication system. Conf Proc IEEE Eng Med Biol Soc. 2006;1:4333-5 pubmed
    ..6 volt, 3.0 mAHr lithium ion (LiIon) battery contained in each BPB, and the majority of the communications circuitry is contained within a 1.4x5 mm integrated circuit. ..
  43. Lindbeck L, Hoglund U. Ergonomics evaluation of Picture Archiving and Communication System implementations in two X-ray departments. Ergonomics. 2008;51:98-124 pubmed
    ..However, there were also some unexpected and distressing results; for example, a substantial increase in headaches and musculoskeletal symptoms as well as the use of pain killers among the radiologists of one of the X-ray departments. ..
  44. Shinkman R. New communications strategy insures hospital system's future. Profiles Healthc Mark. 2002;18:15-20, 3 pubmed
    ..According to Ron Shinkman, a veteran healthcare writer, Chief Executive Officer Ken Buser deserves much of the credit for improving the visibility and reputation of All Saints Healthcare, Racine, Wis. ..
  45. Lowe R, Abbuhl S, Baumritter A, Brensinger C, Propert K, Horii S, et al. Radiology services in emergency medicine residency programs: a national survey. Acad Emerg Med. 2002;9:587-94 pubmed
    ..Although EPs were satisfied with many aspects of radiology, EPs expressed the most dissatisfaction with turnaround times and misreads. ..
  46. Torrance R, Lasome C, Agazio J. Ethics and computer-mediated communication: implications for practice and policy. J Nurs Adm. 2002;32:346-53 pubmed
    ..The spectrum of participant interpretation of appropriate use of this type of communication suggests the need for policies to establish clear boundaries for workplace usage. Policy recommendations are included. ..
  47. Birkemeyer R, Rillig A, Treusch F, Kunze M, Meyerfeldt U, Miljak T, et al. Outcome and treatment quality of transfer primary percutaneous intervention in older patients with acute ST-elevation myocardial infarction (STEMI). Arch Gerontol Geriatr. 2011;53:e259-62 pubmed publisher
    ..9/275, p=0.002. Transfer PCI is an effective treatment strategy for older patients with acute ST-elevation myocardial infarction. Overall-30-day mortality in older STEMI-patients transferred for primary PCI is comparably low. ..
  48. Akesson K, Saveman B, Nilsson G. Health care consumers' experiences of information communication technology--a summary of literature. Int J Med Inform. 2007;76:633-45 pubmed
    ..ICT can improve the nurse-patient relationship and augment well-being for consumers. More research is needed to measure consumers' experiences and factors that influence it. ..
  49. Távora T, Iriarte A, Martín J, Millan J, Montañés M, Moruno A. [Patient liaison service and social work unit]. Med Clin (Barc). 2005;124 Suppl 1:49-50 pubmed
    ..The organization of activities and the response of the various professionals that comprise the team, as well as the results of their interventions are discussed. ..
  50. Unluturk M. TAP.NET: a windows messaging service for nursing staff. J Med Syst. 2012;36:1917-25 pubmed publisher
    ..With this overall design, pager messages can be sent from any computer that has an Internet connection on the hospital network. A logging scheme is also introduced to assess the performance of the TAP.NET. ..
  51. Wade P. Systems' design must allow for change. Health Estate. 2002;56:42-4 pubmed
  52. Hendrich A, Chow M, Goshert W. A proclamation for change: transforming the hospital patient care environment. J Nurs Adm. 2009;39:266-75 pubmed publisher
  53. Coiera E, Tombs V. Communication behaviours in a hospital setting: an observational study. BMJ. 1998;316:673-6 pubmed
    ..Voicemail and email with acknowledgment, mobile communication, improved support for role based contact, and message screening may be beneficial in the hospital environment. ..