| SHARI JULE WELCH Twenty years of patient satisfaction research applied to the emergency department: a qualitative reviewSHARI JULE WELCH Intermountain Institute for Healthcare Delivery Research, 36 South State Street, Salt Lake City, UT 84111, USA Am J Med Qual 25:64-72. 2010 Exploring new intake models for the emergency departmentShari Welch Intermountain Institute for Health Care Delivery Research, Salt Lake City, UT, USA Am J Med Qual 25:172-80. 2010 Emergency department operational metrics, measures and definitions: results of the Second Performance Measures and Benchmarking SummitShari J Welch Intermountain Institute for Health Care Delivery Research, Salt Lake City, UT 84111 1633, USA Ann Emerg Med 58:33-40. 2011 Improving door-to-physician times in 2 community hospital emergency departmentsShari Welch Intermountain Institute for Healthcare Delivery Research, 36 South State Street, 16th Floor, Salt Lake City, UT 84111 1633, USA Am J Med Qual 26:138-44. 2011 Emergency department operations dictionary: results of the second performance measures and benchmarking summitShari J Welch Intermountain Healthcare Institute for Health Care Delivery Research SJW, Salt Lake City, UT, USA Acad Emerg Med 18:539-44. 2011
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