A A Grandey

Summary

Affiliation: Pennsylvania State University
Country: USA

Publications

  1. ncbi Emotion regulation in the workplace: a new way to conceptualize emotional labor
    A A Grandey
    Department of Psychology, Pennsylvania State University, University Park 16802 1304, USA
    J Occup Health Psychol 5:95-110. 2000
  2. ncbi Display rules versus display autonomy: emotion regulation, emotional exhaustion, and task performance in a call center simulation
    Lori Sideman Goldberg
    Personnel Decisions International, Inc, USA
    J Occup Health Psychol 12:301-18. 2007
  3. ncbi Must "service with a smile" be stressful? The moderating role of personal control for American and French employees
    Alicia A Grandey
    Department of Psychology, Pennsylvania State University, University Park, 16802, USA
    J Appl Psychol 90:893-904. 2005
  4. ncbi Verbal abuse from outsiders versus insiders: comparing frequency, impact on emotional exhaustion, and the role of emotional labor
    Alicia A Grandey
    Department of Psychology, Pennsylvania State University, University Park, PA, USA
    J Occup Health Psychol 12:63-79. 2007
  5. doi Free to be you and me: a climate of authenticity alleviates burnout from emotional labor
    Alicia Grandey
    Department of Psychology, Pennsylvania State University, University Park, PA 16803, USA
    J Occup Health Psychol 17:1-14. 2012
  6. ncbi Relationship between coping, cognitive dysfunction and depression in multiple sclerosis
    Peter A Arnett
    Penn State University, Psychology Department, University Park, PA 16802 3105, USA
    Clin Neuropsychol 16:341-55. 2002
  7. doi Customer incivility as a social stressor: the role of race and racial identity for service employees
    Julie H Kern
    Department of Psychology, The Pennsylvania State University, PA, USA
    J Occup Health Psychol 14:46-57. 2009

Detail Information

Publications7

  1. ncbi Emotion regulation in the workplace: a new way to conceptualize emotional labor
    A A Grandey
    Department of Psychology, Pennsylvania State University, University Park 16802 1304, USA
    J Occup Health Psychol 5:95-110. 2000
    ....
  2. ncbi Display rules versus display autonomy: emotion regulation, emotional exhaustion, and task performance in a call center simulation
    Lori Sideman Goldberg
    Personnel Decisions International, Inc, USA
    J Occup Health Psychol 12:301-18. 2007
    ..Theoretical and practical implications for display rules as part of job requirements are discussed...
  3. ncbi Must "service with a smile" be stressful? The moderating role of personal control for American and French employees
    Alicia A Grandey
    Department of Psychology, Pennsylvania State University, University Park, 16802, USA
    J Appl Psychol 90:893-904. 2005
    ..S. employees. Theoretical and research implications for the emotion regulation literature and practical suggestions for minimizing job strain are proposed...
  4. ncbi Verbal abuse from outsiders versus insiders: comparing frequency, impact on emotional exhaustion, and the role of emotional labor
    Alicia A Grandey
    Department of Psychology, Pennsylvania State University, University Park, PA, USA
    J Occup Health Psychol 12:63-79. 2007
    ..The authors conclude that better integration of customer aggression and insider aggression research is needed...
  5. doi Free to be you and me: a climate of authenticity alleviates burnout from emotional labor
    Alicia Grandey
    Department of Psychology, Pennsylvania State University, University Park, PA 16803, USA
    J Occup Health Psychol 17:1-14. 2012
    ..As predicted, managing emotions with patients was unrelated to burnout for workers in a unit with a climate of authenticity...
  6. ncbi Relationship between coping, cognitive dysfunction and depression in multiple sclerosis
    Peter A Arnett
    Penn State University, Psychology Department, University Park, PA 16802 3105, USA
    Clin Neuropsychol 16:341-55. 2002
    ..Implications of these data for clinical applications and for our theoretical conceptualization are discussed and limitations of the model explored...
  7. doi Customer incivility as a social stressor: the role of race and racial identity for service employees
    Julie H Kern
    Department of Psychology, The Pennsylvania State University, PA, USA
    J Occup Health Psychol 14:46-57. 2009
    ..Proposals for future research on workforce racial diversity are made...