Affiliation: Pennsylvania State University
- A literature review of conflict communication causes, costs, benefits and interventions in nursingRoss Brinkert
Department of Corporate Communication, The Pennsylvania State University, Abington, PA 19001, USA
J Nurs Manag 18:145-56. 2010..This paper reviews the literature on conflict communication in nursing in order to prioritize research, theory and interventions that will support nurse managers and staff nurses...
- Conflict coaching training for nurse managers: a case study of a two-hospital health systemRoss Brinkert
Department of Corporate Communication, The Pennsylvania State University, Abington, PA, USA
J Nurs Manag 19:80-91. 2011..This study evaluated the application of the Comprehensive Conflict Coaching model in a hospital environment...