Affiliation: Massachusetts College of Pharmacy and Health Sciences
- The practice orientations of physicians and patients: the effect of doctor-patient congruence on satisfactionE Krupat
Massachusetts College of Pharmacy and Health Sciences, School of Arts and Sciences, Boston 02115, USA
Patient Educ Couns 39:49-59. 2000..However, patients whose doctors were not as patient-centered were significantly less satisfied...
- Matching patients and practitioners based on beliefs about care: results of a randomized controlled trialEdward Krupat
Office of Educational Development, Harvard Medical School, Boston, MA 02115, USA
Am J Manag Care 10:814-22. 2004..To determine whether an intervention designed to inform and guide patients in choosing a primary care provider (PCP) could increase satisfaction and trust...
- Information and its impact on satisfaction among surgical patientsE Krupat
Massachusetts College of Pharmacy and Health Sciences, Health Psychology Program, Boston 02215, USA
Soc Sci Med 51:1817-25. 2000..to family, and about medications and home recovery. Desire for involvement and perceived control must also be considered in understanding the value and impact of information...
- When physicians and patients think alike: patient-centered beliefs and their impact on satisfaction and trustE Krupat
Health Psychology Program, Massachusetts College of Pharmacy and Health Sciences, 179 Longwood Ave, Boston, MA 02115, USA
J Fam Pract 50:1057-62. 2001....
- Choice of a primary care physician and its relationship to adherence among patients with diabetesEdward Krupat
School of Arts and Sciences, Massachusetts College of Pharmacy and Health Sciences, Boston 02115, USA
Am J Manag Care 8:777-84. 2002....
- Enhancing clinician communication skills in a large healthcare organization: a longitudinal case studyTerry Stein
The Permanente Medical Group, Kaiser Permanente, Northern California, 1800 Harrison St, 21st Floor, Oakland, CA 94612, USA
Patient Educ Couns 58:4-12. 2005..This article describes the approach taken over the past 16 years by one large healthcare organization, Kaiser Permanente (KP), to enhance the clinical communication and relationship skills of their clinicians...
- Beliefs about control in the physician-patient relationship: effect on communication in medical encountersRichard L Street
Department of Communication, Texas A and M University, College Station, Tex 77843 4234, USA
J Gen Intern Med 18:609-16. 2003..g., shared control vs doctor control) were related to their communications styles and adaptations (i.e., how they responded to the communication of the other participant)...
- Request fulfillment in office practice: antecedents and relationship to outcomesRichard L Kravitz
Department of Medicine, Center for Health Services Research in Primary Care, University of California, Davis, Sacramento 95817, USA
Med Care 40:38-51. 2002..Patients communicate their desires and expectations largely by making requests. However, the antecedents and consequences of request fulfillment have received limited attention...
- Patient choice. A randomized controlled trial of provider selectionJohn Hsu
Kaiser Permanente Division of Research JH, TS, BF, JS, Oakland, Calif, USA
J Gen Intern Med 18:319-25. 2003..To evaluate the impact of an intervention designed to help patients choose a new primary care provider (PCP) compared with the usual method of assigning patients to a new PCP...
- Designing and implementing a cultural competence OSCE: lessons learned from interviews with medical studentsAlexander R Green
Disparities Solutions Center, Massachusetts General Hospital, Boston, MA 02114, USA
Ethn Dis 17:344-50. 2007..We designed an OSCE station emphasizing cross-cultural communication skills (ccOSCE) and interviewed students to better understand and improve upon this tool...
- Measuring patient views of physician communication skills: development and testing of the Communication Assessment ToolGregory Makoul
Center for Communication and Medicine, Northwestern University Feinberg School of Medicine, Division of General Internal Medicine, Chicago, IL 60611, USA
Patient Educ Couns 67:333-42. 2007..We developed and tested a tool that can be used by patients to assess the interpersonal and communication skills of physicians-in-training and physicians-in-practice...
- Context matters, but let's not go too farEdward Krupat
J Gen Intern Med 21:1129-30; author reply 1130. 2006
- Patient-physician fit: an idea whose time has comeEdward Krupat
Med Decis Making 26:110-1. 2006
- Patient participation in medical consultations: why some patients are more involved than othersRichard L Street
Department of Communication, Texas A and M University, College Station 77843 4234, and Houston Center for Quality of Care and Utilization Studies, Veterans Affairs Medical Center, Texas, USA
Med Care 43:960-9. 2005..Because more active patient participation contributes to improved health outcomes and quality of care, it is important to understand factors affecting the way patients communicate with healthcare providers...
- The Four Habits Coding Scheme: validation of an instrument to assess clinicians' communication behaviorEdward Krupat
Harvard Medical School, 260 Longwood Avenue, 384 MEC, Boston, MA 02115, USA
Patient Educ Couns 62:38-45. 2006..To present preliminary evidence for the reliability and validity of the Four Habits Coding Scheme (4HCS), an instrument based on a teaching model used widely throughout Kaiser Permanente to improve clinicians' communication skills...
- Patient trust in the physician: relationship to patient requestsDavid H Thom
University of California at San Francisco School of Medicine, SF General Hospital, 1001 Potrero Avenue, Building 80 83, San Francisco, CA 94110, USA
Fam Pract 19:476-83. 2002..Patient trust is a key component of the patient-physician relationship. A previous qualitative study has suggested that a low level of trust is associated with unfulfilled requests...
- Unmet expectations for care and the patient-physician relationshipRobert A Bell
Department of Communication, University of California Davis, Davis, Calif 95616, USA
J Gen Intern Med 17:817-24. 2002..To profile patients likely to have unmet expectations for care, examine the effects of such expectations, and investigate how physicians' responses to patients' requests affect the development of unfulfilled expectations...
- Direct observation of requests for clinical services in office practice: what do patients want and do they get it?Richard L Kravitz
Center for Health Services Research in Primary Care, University of California, Davis, Sacramento, CA 95817, USA
Arch Intern Med 163:1673-81. 2003..However, little is known about the nature, frequency, and impact of such requests. We performed this study to ascertain the prevalence, antecedents, and consequences of patients' requests for clinical services in ambulatory practice...
- Caring attitudes in medical education: perceptions of deans and curriculum leadersBeth A Lown
Harvard Medical School, Boston, MA, USA
J Gen Intern Med 22:1514-22. 2007..Systems of undergraduate medical education and patient care can create barriers to fostering caring attitudes...