Peter M Hockey

Summary

Affiliation: Massachusetts General Hospital
Country: USA

Publications

  1. ncbi Physicians' identification of factors associated with quality in high- and low-performing hospitals
    Peter M Hockey
    Division of General Internal Medicine, Brigham and Women s Hospital, Boston, USA
    Jt Comm J Qual Patient Saf 36:217-23. 2010
  2. ncbi The patient satisfaction chasm: the gap between hospital management and frontline clinicians
    Ronen Rozenblum
    Division of General Internal Medicine, Brigham and Women s Hospital, Harvard Medical School, Boston, MA 02120, USA
    BMJ Qual Saf 22:242-50. 2013
  3. ncbi The impact of medical informatics on patient satisfaction: a USA-based literature review
    Ronen Rozenblum
    Division of General Internal Medicine, Brigham and Women s Hospital, Harvard Medical School, Boston, MA 02115, USA
    Int J Med Inform 82:141-58. 2013
  4. doi Uncovering the blind spot of patient satisfaction: an international survey
    Ronen Rozenblum
    Division of General Internal Medicine, Brigham and Women s Hospital, Harvard Medical School, 1620 Tremont Street, BS 3, Boston, MA 02120, USA
    BMJ Qual Saf 20:959-65. 2011

Detail Information

Publications4

  1. ncbi Physicians' identification of factors associated with quality in high- and low-performing hospitals
    Peter M Hockey
    Division of General Internal Medicine, Brigham and Women s Hospital, Boston, USA
    Jt Comm J Qual Patient Saf 36:217-23. 2010
    ..Frontline physicians from hospitals with low and high performance on quality indicators were interviewed about contributors and obstacles to quality in their organizations...
  2. ncbi The patient satisfaction chasm: the gap between hospital management and frontline clinicians
    Ronen Rozenblum
    Division of General Internal Medicine, Brigham and Women s Hospital, Harvard Medical School, Boston, MA 02120, USA
    BMJ Qual Saf 22:242-50. 2013
    ..Achieving high levels of patient satisfaction requires hospital management to be proactive in patient-centred care improvement initiatives and to engage frontline clinicians in this process...
  3. ncbi The impact of medical informatics on patient satisfaction: a USA-based literature review
    Ronen Rozenblum
    Division of General Internal Medicine, Brigham and Women s Hospital, Harvard Medical School, Boston, MA 02115, USA
    Int J Med Inform 82:141-58. 2013
    ..The expansion of health information technologies (HIT) might have an impact on patient satisfaction - either positively or negatively. We conducted a literature review to explore the impact of these technologies on patient satisfaction...
  4. doi Uncovering the blind spot of patient satisfaction: an international survey
    Ronen Rozenblum
    Division of General Internal Medicine, Brigham and Women s Hospital, Harvard Medical School, 1620 Tremont Street, BS 3, Boston, MA 02120, USA
    BMJ Qual Saf 20:959-65. 2011
    ..To achieve a high level of patient satisfaction, providers need to identify and address patients' expectations. However, providers' beliefs and attitudes regarding expectations, as well as how to manage them, are not well understood...