| Michael W Leonard The path to safe and reliable healthcareMichael W Leonard Kaiser Permanente, Faculty, Institute for Healthcare Improvement, Evergreen, CO, USA Patient Educ Couns 80:288-92. 2010 The human factor: the critical importance of effective teamwork and communication in providing safe careM Leonard Colorado Permanente Medical Group, Denver, USA Qual Saf Health Care 13:i85-90. 2004 Make safety a priority. Create and maintain a culture of patient safetyMichael Leonard Kaiser Permanente, Colorado Spring, USA Healthc Exec 21:12-4, 16-8. 2006
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