- Communication failure: basic components, contributing factors, and the call for structureElizabeth Dayton
Department of Sociology, Johns Hopkins University, Baltimore, USA
Jt Comm J Qual Patient Saf 33:34-47. 2007..Communication is a taken-for-granted human activity that is recognized as important once it has failed. Communication failures are a major contributor to adverse events in health care...
- Health care quality and disparities: lessons from the first national reportsEd Kelley
Agency for Healthcare Research and Quality, US Department of Health and Human Services, Rockville, MD 20850, USA
Med Care 43:I1-2. 2005