Affiliation: Indiana University
- Hello, stranger: building a healing narrative that includes everyoneThomas S Inui
Regenstrief Institute, Indianapolis, Indiana, USA
Acad Med 81:415-8. 2006....
- Pets, vets, and frets: what relationship-centered care research has to offer veterinary medicineRichard M Frankel
VA Medical Center, Indiana University School of Medicine, Indianapolis, IN 46202, USA
J Vet Med Educ 33:20-7. 2006
- Role modeling humanistic behavior: learning bedside manner from the expertsPeter F Weissmann
Department of Medicine, Hennepin County Medical Center, University of Minnesota Medical School Twin Cities, Minneapolis, Minnesota 55415, USA
Acad Med 81:661-7. 2006..To answer this question, the authors studied how excellent clinical teachers impart the behaviors and attitudes consistent with humanistic care to their learners...
- "Attention on the flight deck": what ambulatory care providers can learn from pilots about complex coordinated actionsRichard M Frankel
VA Health Services Research and Development HSR and D Center on Implementing Evidence Based Practice, Roudebush VA Medical Center, Indianapolis, USA Indiana University IU Center for Health Services and Outcomes Research, Indianapolis, USA Regenstrief Institute, Inc, Indianapolis, USA Department of Medicine, IU School of Medicine, Indianapolis, USA Electronic address
Patient Educ Couns 93:367-72. 2013..We use cockpit communication as an example of highly coordinated complex activity during flight and compare it with providers' communication when computers are used in the exam room...
- Context, culture and (non-verbal) communication affect handover qualityRichard M Frankel
Center for Implementing Evidence Based Practice, Richard L Roudebush Veterans Affairs Medical Center, Indianapolis, IN, USA
BMJ Qual Saf 21:i121-8. 2012..Researchers, both in medicine and other high reliability industries, agree that face-to-face handovers are the most reliable. It is not clear, however, what the term face-to-face means in actual practice...
- Evaluating the quality of interaction between medical students and nurses in a large teaching hospitalGregory J Nadolski
Office of Medical Student Affairs, Indiana University School of Medicine, Indianapolis, Indiana 46202 5120, USA
BMC Med Educ 6:23. 2006..The objective of this study was to evaluate the quality of interaction between third-year medical students and nurses during clinical rotations...
- Can teaching agenda-setting skills to physicians improve clinical interaction quality? A controlled interventionHector P Rodriguez
Department of Health Services, School of Public Health and Community Medicine, University of Washington, Seattle, WA, USA
BMC Med Educ 8:3. 2008....
- Engaging communication experts in a Delphi process to identify patient behaviors that could enhance communication in medical encountersJaya K Rao
Division of Pharmaceutical Outcomes and Policy, Eshelman School of Pharmacy, University of North Carolina at Chapel Hill, 2202 Kerr Hall, CB 7573, Chapel Hill, NC 27599, USA
BMC Health Serv Res 10:97. 2010..Using the Four Habits Model as a starting point, we asked communication experts to identify the verbal communication behaviors of patients that are important in outpatient encounters...
- In their own words: qualitative study of high-utilising primary care patients with medically unexplained symptomsFrancesca C Dwamena
Department of Medicine, Michigan State University, East Lansing, MI, USA
BMC Fam Pract 10:67. 2009..The objective of this study was to describe and analyze perceptions and lived experiences of high utilising primary care patients with MUS...
- Effects of exam-room computing on clinician-patient communication: a longitudinal qualitative studyRichard Frankel
Center on Implementing Evidence Based Practice, Roudebush, VAMC, Indianapolis, IN, USA
J Gen Intern Med 20:677-82. 2005..To evaluate the impact of exam-room computers on communication between clinicians and patients...
- Crossing the patient-centered divide: transforming health care quality through enhanced faculty developmentRichard M Frankel
Regenstrief Institute, Indiana University School of Medicine, Indianapolis, Indiana, USA
Acad Med 86:445-52. 2011..Finally, the authors consider the issues faced in faculty development today in light of the medical education issues Abraham Flexner identified more than a century ago...
- Re-forming relationships in health care. Papers from the ninth biennual Regenstrief ConferenceRichard M Frankel
Indiana University School of Medicine, Indianapolis, IN, USA
J Gen Intern Med 21:S1-2. 2006
- Patients, doctors, and videotape: a prescription for creating optimal healing environments?Richard M Frankel
Roudebush Veterans Administration Medical Center, Indianapolis, IN, USA
J Altern Complement Med 11:S31-9. 2005..We conclude that videotape review is a parsimonious way of integrating face-to-face communication with the participants' lived experience of the care process, a necessary ingredient in creating optimal healing environments...
- Enhancing the informal curriculum of a medical school: a case study in organizational culture changeAnn H Cottingham
Medical Education and Curricular Affairs, Indiana University School of Medicine, Indianapolis, IN 46202 3297, USA
J Gen Intern Med 23:715-22. 2008..In spite of many efforts, traditional "top-down" approaches to changing culture and relational patterns in organizations often disappoint...
- AMPATH: living proof that no one has to die from HIVThomas S Inui
Regenstrief Institute, Indianapolis, IN, USA
J Gen Intern Med 22:1745-50. 2007..Field notes from these interviews were generated by independent reviewers and subjected to close-reading qualitative analysis for themes...
- Evaluation of a physician informatics tool to improve patient handoffsMindy E Flanagan
Center for Health Services and Outcomes Research, Regenstrief Institute, Indianapolis, IN, USA
J Am Med Inform Assoc 16:509-15. 2009..CONCLUSIONS The PHT reliably extracts information from the electronic health record. Respondents found the PHT to be suitable, although opportunities for improvement were identified...
- Use of unstructured parent narratives to evaluate medical student competencies in communication and professionalismGilbert C Liu
Department of Pediatrics, Indiana University School of Medicine, Roudebush VAMC, Indianapolis, Indiana, USA
Ambul Pediatr 7:207-13. 2007..We sought to examine free-text comments by parents of pediatric inpatients as substrate for competency evaluation and feedback for third-year students on their pediatrics rotation...
- The role of patient activation in psychiatric visitsMichelle P Salyers
Department of Psychology, Indiana University Purdue University, Indianapolis, IN 46202, USA
Psychiatr Serv 60:1535-9. 2009..This study identified ways that consumers of mental health services are active participants in psychiatric treatment...
- Improving medical student attitudes toward older patients through a "council of elders" and reflective writing experienceGlenda R Westmoreland
Department of Medicine, Indiana University, Indianapolis, 46202, USA
J Am Geriatr Soc 57:315-20. 2009..A Council of Elders coupled with a reflective writing exercise is a promising new approach to improving attitudes of medical students toward their geriatric patients...
- A pilot study of usefulness of clinician-patient videoconferencing for making routine medical decisions in the nursing homeMark R Laflamme
Regenstrief Institute, Inc, Indianapolis, Indiana 46202, USA
J Am Geriatr Soc 53:1380-5. 2005..To pilot and assess the role of videoconferencing in clinicians' medical decision-making and their interactions with nursing home residents (NHRs)...
- The meaning and significance of self-management among socioeconomically vulnerable older adultsDaniel O Clark
Indiana University Center for Aging Research, Department of Medicine, Indiana University School of Medicine, 410 West 10th Street, HITS Building Suite 2000, Indianapolis, IN 46202 3012, USA
J Gerontol B Psychol Sci Soc Sci 63:S312-9. 2008..The aim of this study was to describe and contrast perceptions of self-management among socioeconomically vulnerable and nonvulnerable older adults...
- "It's not what you say ...": racial disparities in communication between orthopedic surgeons and patientsWendy Levinson
Department of Medicine, University of Toronto, Ontario, Canada
Med Care 46:410-6. 2008..Understanding racial disparities in communication is essential to provide quality care to all patients...
- Patient reports of preventable problems and harms in primary health careAnton J Kuzel
Department of Family Medicine, Virginia Commonwealth University, Richmond, VA 23298, USA
Ann Fam Med 2:333-40. 2004..The principal aims of this study were to develop patient-focused typologies of medical errors and harms in primary care settings and to discern which medical errors and harms seem to be the most important...
- "Surgery is certainly one good option": quality and time-efficiency of informed decision-making in surgeryClarence Braddock
Stanford University School of Medicine, 251 Campus Drive, MC 5475, Stanford, CA 94305 5475, USA
J Bone Joint Surg Am 90:1830-8. 2008..This study was designed to explore the quality of informed decision-making in orthopaedic practice and to identify excellent time-efficient examples with older patients...
- The expression of emotion through nonverbal behavior in medical visits. Mechanisms and outcomesDebra L Roter
Department of Health Policy and Management, Johns Hopkins Bloomberg School of Public Health, Baltimore, MD 21205, USA
J Gen Intern Med 21:S28-34. 2006....
- Do patients' communication behaviors provide insight into their preferences for participation in decision making?Pamela L Hudak
Department of Medicine, St Michael s Hospital, 30 Bond Street, Toronto ON, Canada, M5B 1W8
Med Decis Making 28:385-93. 2008..How physicians should determine these preferences is unclear...
- Communication interventions make a difference in conversations between physicians and patients: a systematic review of the evidenceJaya K Rao
Healthy Aging Program, National Center for Chronic Disease Prevention and Health Promotion, Centers for Disease Control and Prevention, Atlanta, Georgia, USA
Med Care 45:340-9. 2007..We sought to synthesize the findings of studies examining interventions to enhance the communication behaviors of physicians and patients during outpatient encounters...
- It may be a dog's life but the relationship with her owners is also key to her health and well being: communication in veterinary medicineCindy L Adams
Veterinary Medicine Clinical Communication, Faculty of Veterinary Medicine, University of Calgary, Calgary, Canada
Vet Clin North Am Small Anim Pract 37:1-17; abstract vii. 2007..Communication is a series of learned skills. Daily practice, feedback, and refinement are the ingredients for continued practice success...
- Can patients tell when they are unwanted? "Turfing" in residency trainingCatherine V Caldicott
Center for Bioethics and Humanities, SUNY Upstate Medical University, 725 Irving Avenue, Suite 406, Syracuse, NY 13210, USA
Patient Educ Couns 56:104-11. 2005..This study aims to discover if "turfed" patients (TPs) experience their hospitalizations differently from patients whose admissions are perceived more favorably by their physicians...
- Toward an informal curriculum that teaches professionalism. Transforming the social environment of a medical schoolAnthony L Suchman
Relationship Centered Healthcare, Rochester, NY 14610, USA
J Gen Intern Med 19:501-4. 2004....
- Enhancing clinician communication skills in a large healthcare organization: a longitudinal case studyTerry Stein
The Permanente Medical Group, Kaiser Permanente, Northern California, 1800 Harrison St, 21st Floor, Oakland, CA 94612, USA
Patient Educ Couns 58:4-12. 2005..This article describes the approach taken over the past 16 years by one large healthcare organization, Kaiser Permanente (KP), to enhance the clinical communication and relationship skills of their clinicians...
- Lost in translation: challenges and opportunities in physician-to-physician communication during patient handoffsDarrell J Solet
Department of Internal Medicine Cardiology Division, University of Texas Southwestern Medical Center, 5323 Harry Hines Blvd, Dallas, TX 75390 9047, USA
Acad Med 80:1094-9. 2005..They also maintain that the handoff process must be standardized and that students and residents must be taught the most effective, safe, satisfying, and efficient ways to perform handoffs...
- Structured practice opportunities with a mnemonic affect medical student interviewing skills for intimate partner violenceElizabeth A Edwardsen
Department of Emergency Medicine, University of Rochester School of Medicine and Dentistry, Rochester, New York 14642, USA
Teach Learn Med 18:62-8. 2006..Low rates of partner violence inquiry and detection are reported in the medical setting...
- Training practitioners to communicate effectively in cancer care: it is the relationship that countsHoward B Beckman
Rochester Individual Practice Association, University of Rochester School of Medicine and Dentistry, Rochester, NY, USA
Patient Educ Couns 50:85-9. 2003..Finally, a research agenda is outlined that encourages evaluation of the model proposed...
- How much do surgeons like their patients?Wendy Levinson
St Michael s Hospital, University of Toronto, 30 Bond Street, Toronto, Ont, Canada M5B 1W8
Patient Educ Couns 61:429-34. 2006..Our objectives were: (1) to examine how much surgeons like their patients and (2) to assess the relationship of surgeons' liking to patient and surgeon characteristics and to patient satisfaction...
- Relationship-centered care and the patient-physician relationshipRichard M Frankel
J Gen Intern Med 19:1163-5. 2004
- Making the case for a qualitative study of medical errors in primary careAnton J Kuzel
Department of Family Practice, Virginia Commonwealth University, Richmond, Virginia, USA
Qual Health Res 13:743-80. 2003..The authors make explicit the anticipated concerns of reviewers more accustomed to quantitative research proposals and the arguments and strategies employed to address them...
- What do doctors find meaningful about their work?Carol R Horowitz
Mount Sinai School of Medicine, Box 1077, One Gustave L Levy Place, New York, NY 10029, USA
Ann Intern Med 138:772-5. 2003
- Humanising medical education through faculty development: linking self-awareness and teaching skillsLinda H Pololi
Women s Studies Research Center, Brandeis University, Waltham, MA 02454, USA
Med Educ 39:154-62. 2005....
- Helping medical school faculty realize their dreams: an innovative, collaborative mentoring programLinda H Pololi
Office of Faculty Development and National Center of Leadership in Academic Medicine, The Brody School of Medicine, East Carolina University, Greenville, North Carolina, USA
Acad Med 77:377-84. 2002..The authors conclude that collaborative mentoring offers a new approach to faculty development that addresses limitations of traditional approaches in a satisfying and cost-effective way...
- Lowering the threshold for discussions of domestic violence: a randomized controlled trial of computer screeningKarin V Rhodes
Department of Medicine, Section of Emergency Medicine, University of Chicago, Ill, USA
Arch Intern Med 166:1107-14. 2006..Women experiencing domestic violence (DV) frequent health care settings, but DV is rarely identified...
- "You're not a victim of domestic violence, are you?" Provider patient communication about domestic violenceKarin V Rhodes
Department of Emergency Medicine, School of Social Policy and Practice, University of Pennsylvania, Philadelphia, Pennsylvania 19104, USA
Ann Intern Med 147:620-7. 2007..Women who are victims of domestic violence frequently seek care in an emergency department. However, it is challenging to hold sensitive conversations in this environment...
- Thirty-five voices in search of an author: what focus groups reveal about patients experiences in managed care settingsRichard M Frankel
Independent Health, Williamsville, New York 14221, USA
Commun Med 1:45-58. 2004..They also have some distinct advantages over forced-choice questionnaires, especially in trying to discover the range of patients' experiences and expectations, though they are not without their challenges...
- Older patients' unexpressed concerns about orthopaedic surgeryPamela L Hudak
The Keenan Research Centre in the Li Ka Shing Knowledge Institute of St Michael s Hospital, 30 Bond Street, Toronto, ON M5B 1W8, Canada
J Bone Joint Surg Am 90:1427-35. 2008..The objectives of this study were to explore the nature of patient concerns regarding orthopaedic surgery and to describe how patients raise concerns during visits with orthopaedic surgeons and how orthopaedic surgeons respond...