Anita L Tucker
Affiliation: Harvard Business School
- A case study of operational failure in home healthcareAnita L Tucker
Wharton School, University of Pennsylvania, Philadelphia, USA
J Healthc Qual 26:38-43. 2004..Factors that impede organizations from learning from employees' experiences with operational failures and steps that managers may take to overcome these hurdles are discussed...
- Front-line staff perspectives on opportunities for improving the safety and efficiency of hospital work systemsAnita L Tucker
Harvard Business School, Morgan Hall 431, Soldiers Field, Boston, MA 02163, USA
Health Serv Res 43:1807-29. 2008..To contrast the safety-related concerns raised by front-line staff about hospital work systems (operational failures) with national patient safety initiatives...