Dennis J Scotti

Summary

Affiliation: Fairleigh Dickinson University
Country: USA

Publications

  1. ncbi request reprint Best practices for preempting payment denials
    Dennis J Scotti
    Fairleigh Dickinson University, Teaneck, N J, USA
    Healthc Financ Manage 57:72-80, 82. 2003
  2. ncbi request reprint Links among high-performance work environment, service quality, and customer satisfaction: an extension to the healthcare sector
    Dennis J Scotti
    Fairleigh Dickinson University, New Jersey, USA
    J Healthc Manag 52:109-24; discussion 124-5. 2007
  3. ncbi request reprint The relationship between patient satisfaction and inpatient admissions across teaching and nonteaching hospitals
    Daniel J Messina
    CentraState Healthcare System, Freehold, New Jersey, USA
    J Healthc Manag 54:177-89; discussion 189-90. 2009
  4. ncbi request reprint Cognitive predictors of satisfaction with hospital inpatient service encounters among the elderly: a matter of trust
    Dennis J Scotti
    Center for Health Care Management Studies, Fairleigh Dickinson University, Teaneck, NJ, USA
    J Hosp Mark Public Relations 14:3-22. 2003
  5. ncbi request reprint Satisfaction with medical care among elderly patients: a review of research findings with implications for management practice and future inquiry
    Dennis J Scotti
    Center for Health Care Management Studies, Fairleigh Dickinson University, Teaneck, NJ, USA
    J Hosp Mark Public Relations 15:3-32. 2005
  6. ncbi request reprint Structural relationships between work environment and service quality perceptions as a function of customer contact intensity: implications for human service strategy
    Dennis J Scotti
    Fairleigh Dickinson University, USA
    J Health Hum Serv Adm 32:195-234. 2009
  7. ncbi request reprint Effects of high-involvement work systems on employee satisfaction and service costs in veterans healthcare
    Joel Harmon
    Center for Action Research, Fairleigh Dickinson University, USA
    J Healthc Manag 48:393-406; discussion 406-7. 2003

Detail Information

Publications7

  1. ncbi request reprint Best practices for preempting payment denials
    Dennis J Scotti
    Fairleigh Dickinson University, Teaneck, N J, USA
    Healthc Financ Manage 57:72-80, 82. 2003
    ....
  2. ncbi request reprint Links among high-performance work environment, service quality, and customer satisfaction: an extension to the healthcare sector
    Dennis J Scotti
    Fairleigh Dickinson University, New Jersey, USA
    J Healthc Manag 52:109-24; discussion 124-5. 2007
    ..Theoretical and practical implications of our findings, including suggestions of how healthcare managers can implement changes to their work environments, are discussed...
  3. ncbi request reprint The relationship between patient satisfaction and inpatient admissions across teaching and nonteaching hospitals
    Daniel J Messina
    CentraState Healthcare System, Freehold, New Jersey, USA
    J Healthc Manag 54:177-89; discussion 189-90. 2009
    ..The article concludes with a set of recommendations for strengthening patient satisfaction and organizational performance...
  4. ncbi request reprint Cognitive predictors of satisfaction with hospital inpatient service encounters among the elderly: a matter of trust
    Dennis J Scotti
    Center for Health Care Management Studies, Fairleigh Dickinson University, Teaneck, NJ, USA
    J Hosp Mark Public Relations 14:3-22. 2003
    ....
  5. ncbi request reprint Satisfaction with medical care among elderly patients: a review of research findings with implications for management practice and future inquiry
    Dennis J Scotti
    Center for Health Care Management Studies, Fairleigh Dickinson University, Teaneck, NJ, USA
    J Hosp Mark Public Relations 15:3-32. 2005
    ..Implications for management practice and directions for future research are discussed...
  6. ncbi request reprint Structural relationships between work environment and service quality perceptions as a function of customer contact intensity: implications for human service strategy
    Dennis J Scotti
    Fairleigh Dickinson University, USA
    J Health Hum Serv Adm 32:195-234. 2009
    ..In both contexts, managerial attention to high-performance work systems and customer-orientation has the potential to favorably impact perceptions of service quality, amplify consumer satisfaction, and enhance operational efficiency...
  7. ncbi request reprint Effects of high-involvement work systems on employee satisfaction and service costs in veterans healthcare
    Joel Harmon
    Center for Action Research, Fairleigh Dickinson University, USA
    J Healthc Manag 48:393-406; discussion 406-7. 2003
    ..2 million in savings for an average VHA facility...