Michael Sliter

Summary

Affiliation: Bowling Green State University
Country: USA

Publications

  1. ncbi How rude! Emotional labor as a mediator between customer incivility and employee outcomes
    Michael Sliter
    Department of Psychology, Bowling Green State University, Bowling Green, OH 43402, USA
    J Occup Health Psychol 15:468-81. 2010
  2. ncbi The differential effects of interpersonal conflict from customers and coworkers: trait anger as a moderator
    Michael T Sliter
    Department of Psychology, Bowling Green State University, Bowling Green, OH 43402, USA
    J Occup Health Psychol 16:424-40. 2011

Detail Information

Publications2

  1. ncbi How rude! Emotional labor as a mediator between customer incivility and employee outcomes
    Michael Sliter
    Department of Psychology, Bowling Green State University, Bowling Green, OH 43402, USA
    J Occup Health Psychol 15:468-81. 2010
    ..In addition, both proposed models were supported. Theoretical and practical implications of the findings and future directions are discussed...
  2. ncbi The differential effects of interpersonal conflict from customers and coworkers: trait anger as a moderator
    Michael T Sliter
    Department of Psychology, Bowling Green State University, Bowling Green, OH 43402, USA
    J Occup Health Psychol 16:424-40. 2011
    ..Implications of these findings, limitations, and areas for future research are discussed...