Affiliation: University of Southampton
- The introduction of integrated out-of-hours arrangements in England: a discrete choice experiment of public preferences for alternative models of careKaren Gerard
School of Nursing and Midwifery, University of Southampton, Southampton, UK
Health Expect 9:60-9. 2006..To establish which generic attributes of general practice out-of-hours health services are important to the public...
- Reconfiguring the emergency and urgent care workforce: mixed methods study of skills and the everyday work of non-clinical call-handlers in the NHSJoanne Turnbull
Faculty of Health Sciences, University of Southampton
J Health Serv Res Policy 17:233-40. 2012..To examine the skills and expertise required and used by non-clinical call-handlers doing telephone triage and assessment, supported by a computer decision support system (CDSS) in urgent and emergency care services...
- Management of out-of-hours calls by a general practice cooperative: a geographical analysis of telephone access and consultationJoanne Turnbull
Organisation and Delivery of Care Group, Faculty of Health Sciences, University of Southampton, Highfield, Southampton, UK
Fam Pract 28:677-82. 2011..Centralization of urgent care services may reduce access for patients living further away from primary care centres (PCCs). Telephone-based access is often proposed to remedy this...
- Does distance matter? Geographical variation in GP out-of-hours service use: an observational studyJoanne Turnbull
School of Nursing and Midwifery, Southampton General Hospital, University of Southampton, Southampton
Br J Gen Pract 58:471-7. 2008..Geography is a key determinant of access, but little is known about the extent of geographical variation in the use of out-of-hours services...
- Do telephones overcome geographical barriers to general practice out-of-hours services? Mixed-methods study of parents with young childrenJoanne Turnbull
School of Health Sciences, University of Southampton, Southampton, UK
J Health Serv Res Policy 15:21-7. 2010..To examine if telephones overcome geographical barriers to accessing primary care out-of-hours by parents of young children...
- Effect of introduction of integrated out of hours care in England: observational studyVal Lattimer
Health Services Research Group, University of Southampton School of Nursing and Midwifery, Southampton S016 1BJ
BMJ 331:81-4. 2005..To quantify service integration achieved in the national exemplar programme for single call access to out of hours care through NHS Direct, and its effect on the wider health system...
- Using computer decision support systems in NHS emergency and urgent care: ethnographic study using normalisation process theoryCatherine Pope
Faculty of Health Sciences, University of Southampton, Southampton SO17 1BJ, UK
BMC Health Serv Res 13:111. 2013..Yet research on the implementation of ICTs reveals a litany of delays, compromises and failures. Case studies have established that these technologies are difficult to embed in everyday healthcare...