| Pavani Rangachari Effective communication network structures for hospital infection prevention: a study protocolPavani Rangachari Department of Health Management and Informatics, Georgia Health Sciences University, Augusta, Georgia 30912, USA Qual Manag Health Care 22:16-24. 2013 Using the "customer service framework" to successfully implement patient- and family-centered carePavani Rangachari Department of Health Informatics, Georgia Health Sciences University, Augusta, Georgia 30912, USA Qual Manag Health Care 20:179-97. 2011
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