- Health literacy: how visuals can help tell the healthcare storyHelen Osborne
Health Literacy Consulting, MA 01760, USA
J Vis Commun Med 29:28-32. 2006..Herb often hears people say how these types of drawings could have helped them better understand their diagnosis and treatment recommendations.1...
- Communicating with clients in person and over the phoneHelen Osborne
Health Literacy Consulting, Natick, MA, USA
Issue Brief Cent Medicare Educ 4:1-8. 2003..This brief focuses on oral communication, discussing why Medicare and other health-care information is so hard to talk about and offering tips you can use to help improve your communication with clients...
- Simplicity is the best medicine for compliance information. Eight basic steps help improve employee comprehensionL William Katz
Patient Care Manag 17:7-9. 2002