John W Huppertz

Summary

Publications

  1. ncbi Consumers' use of HCAHPS ratings and word-of-mouth in hospital choice
    John W Huppertz
    Union Graduate College, 80 Nott Terrace, Schenectady, NY 12308, USA
    Health Serv Res 45:1602-13. 2010
  2. ncbi Price and consumer cost responsibility effects on quality perceptions and price negotiation likelihood for healthcare services
    Jay P Carlson
    Union Graduate College, Schenectady, NY 12308, USA
    Health Mark Q 25:303-28. 2008
  3. ncbi Predicting health plan member retention from satisfaction surveys: the moderating role of intention and complaint voicing
    John W Huppertz
    Union Graduate College, Schenectady, New York 12308, USA
    Health Mark Q 25:383-404. 2008

Collaborators

Detail Information

Publications3

  1. ncbi Consumers' use of HCAHPS ratings and word-of-mouth in hospital choice
    John W Huppertz
    Union Graduate College, 80 Nott Terrace, Schenectady, NY 12308, USA
    Health Serv Res 45:1602-13. 2010
    ..To investigate the impact of the HCAHPS report of patient experiences and word-of-mouth narratives on consumers' hospital choice...
  2. ncbi Price and consumer cost responsibility effects on quality perceptions and price negotiation likelihood for healthcare services
    Jay P Carlson
    Union Graduate College, Schenectady, NY 12308, USA
    Health Mark Q 25:303-28. 2008
    ..Lastly, people who likely perceived a relationship between price and quality were less likely to negotiate pricing at high price levels vis-à-vis low price levels...
  3. ncbi Predicting health plan member retention from satisfaction surveys: the moderating role of intention and complaint voicing
    John W Huppertz
    Union Graduate College, Schenectady, New York 12308, USA
    Health Mark Q 25:383-404. 2008
    ..The findings suggest that health plans can enhance the predictive validity of their satisfaction surveys by including measures of both satisfaction and intentions...