John W Huppertz

Summary

Publications

  1. ncbi request reprint The value of patients' handwritten comments on HCAHPS surveys
    John W Huppertz
    Union Graduate College, Schenectady, New York, USA
    J Healthc Manag 59:31-47. 2014
  2. pmc Consumers' use of HCAHPS ratings and word-of-mouth in hospital choice
    John W Huppertz
    Union Graduate College, 80 Nott Terrace, Schenectady, NY 12308, USA
    Health Serv Res 45:1602-13. 2010
  3. doi request reprint Price and consumer cost responsibility effects on quality perceptions and price negotiation likelihood for healthcare services
    Jay P Carlson
    Union Graduate College, Schenectady, NY 12308, USA
    Health Mark Q 25:303-28. 2008
  4. ncbi request reprint Predicting health plan member retention from satisfaction surveys: the moderating role of intention and complaint voicing
    John W Huppertz
    Union Graduate College, Schenectady, New York 12308, USA
    Health Mark Q 25:383-404. 2008

Collaborators

Detail Information

Publications4

  1. ncbi request reprint The value of patients' handwritten comments on HCAHPS surveys
    John W Huppertz
    Union Graduate College, Schenectady, New York, USA
    J Healthc Manag 59:31-47. 2014
    ..In addition, quantitative HCAHPS ratings appear to underestimate the feelings of people who write negative comments, validating practices at hospitals that use surveys containing negative anecdotes in quality improvement initiatives...
  2. pmc Consumers' use of HCAHPS ratings and word-of-mouth in hospital choice
    John W Huppertz
    Union Graduate College, 80 Nott Terrace, Schenectady, NY 12308, USA
    Health Serv Res 45:1602-13. 2010
    ..To investigate the impact of the HCAHPS report of patient experiences and word-of-mouth narratives on consumers' hospital choice...
  3. doi request reprint Price and consumer cost responsibility effects on quality perceptions and price negotiation likelihood for healthcare services
    Jay P Carlson
    Union Graduate College, Schenectady, NY 12308, USA
    Health Mark Q 25:303-28. 2008
    ..Lastly, people who likely perceived a relationship between price and quality were less likely to negotiate pricing at high price levels vis-à-vis low price levels...
  4. ncbi request reprint Predicting health plan member retention from satisfaction surveys: the moderating role of intention and complaint voicing
    John W Huppertz
    Union Graduate College, Schenectady, New York 12308, USA
    Health Mark Q 25:383-404. 2008
    ..The findings suggest that health plans can enhance the predictive validity of their satisfaction surveys by including measures of both satisfaction and intentions...