John P Trougakos

Summary

Affiliation: University of Toronto
Country: Canada

Publications

  1. ncbi Service without a smile: comparing the consequences of neutral and positive display rules
    John P Trougakos
    Rotman School of Management, University of Toronto, Toronto, Ontario M1C 1A5, Canada
    J Appl Psychol 96:350-62. 2011

Collaborators

Detail Information

Publications1

  1. ncbi Service without a smile: comparing the consequences of neutral and positive display rules
    John P Trougakos
    Rotman School of Management, University of Toronto, Toronto, Ontario M1C 1A5, Canada
    J Appl Psychol 96:350-62. 2011
    ..The importance and ubiquity of neutral display rules are discussed, given the potential for positive and negative consequences at work...